Why This Job is Featured on The SaaS Jobs
This Senior Documentation Engineer role sits at a common SaaS inflection point where product maturity and enterprise adoption demand documentation that behaves like software. Netomi’s platform orientation, including no code workflows and API driven CX automation, makes documentation infrastructure a first class part of the product surface area rather than a publishing afterthought.
For a SaaS career, the work builds durable leverage: treating docs as code, wiring quality checks into CI/CD, and supporting versioned internal and external sites are patterns that translate across B2B platforms. The emphasis on interactive API references and developer friendly content also aligns with how SaaS companies reduce onboarding time, improve self service, and keep pace with frequent releases without creating support bottlenecks.
This position fits someone who prefers systems thinking over pure writing, and who enjoys partnering across technical writing, product, and engineering to standardize workflows. It will suit a practitioner comfortable owning tooling decisions, migrations from legacy documentation stacks, and the operational details of build and deployment reliability in a production SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
The Documentation Engineer will design, maintain, and improve the infrastructure that powers our product documentation, supporting both internal and external audiences. Reporting to the Sr Technical Writer, you’ll work closely with writers, product managers, and engineers, advising the documentation team on tooling, workflows, and best practices, and play a key role in modernizing our documentation platform, implementing CI/CD workflows, and enabling interactive, developer-friendly content, including API reference documentation.
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Responsibilities- Design, build, and maintain the documentation infrastructure and publishing pipelines, including versioned, gated internal and external sites.
- Implement CI/CD checks for documentation quality, syntax, broken links, and build validation.
- Enable interactive API documentation, code samples, and SDK integration for developer audiences.
- Work with technical writers to integrate MDX/Markdown content, conditional output, and content reuse patterns.
- Maintain and improve documentation build processes, templates, and tooling.
- Troubleshoot and resolve platform, build, or deployment issues for both internal and external documentation sites.
- Support migration from legacy tools (e.g., RoboHelp) to modern docs platforms (e.g., Docusaurus, GitHub Pages, or similar).
- Collaborate with engineers and DevOps to integrate documentation into development workflows.
- Contribute to documentation standards, style guides, and best practices for docs-as-code.
Requirement- 3+ years experience as a developer, DevOps engineer, or technical engineer with experience in documentation infrastructure or docs-as-code workflows.
- Strong knowledge of Git-based workflows, CI/CD pipelines, and version control.
- Experience with documentation frameworks and static site generators (e.g., Docusaurus, Sphinx, Hugo, Jekyll).
- Familiarity with MDX/Markdown, structured content, and conditional output for multiple audiences.
- Basic front-end development skills (HTML, CSS, JS) to customize docs sites.
- Experience implementing interactive documentation, API reference tools, or developer portals.
- Ability to troubleshoot build, deployment, and hosting issues (AWS, GitHub Pages, Netlify, or similar).
- Strong collaboration skills to work closely with writers and engineers.
- Excellent problem-solving and communication skills.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
