Why This Job is Featured on The SaaS Jobs
This Customer Success Associate role sits in the enterprise Key Accounts motion of a SaaS platform used to run quality, sustainability, and compliance workflows across global supply chains. In the SaaS ecosystem, that combination tends to mean high-stakes deployments, complex data and process change, and a product that becomes embedded in day-to-day operations rather than used occasionally.
For a long-term SaaS career, the role offers a grounded view of how retention is actually managed in enterprise software: aligning multiple stakeholders, tracking health signals, and supporting adoption through configuration and training. Exposure to business reviews, renewals, and operational improvement work builds transferable skills that map cleanly to Customer Success Manager pathways and to adjacent roles in RevOps, implementations, or account management, where metrics discipline and clear documentation matter.
This position is best suited to an early-career professional who wants structured development while working close to senior ownership of large accounts. It will fit someone who prefers detail-heavy work, can communicate clearly in executive-facing settings, and enjoys turning customer context into repeatable internal processes. Comfort with using AI tools for productivity also signals a pragmatic, modern approach to SaaS work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Inspectorio
Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.
Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.
Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.
About the role
AtInspectorio, the Key Accounts team is at the forefront of enabling customers to unlock the full value of our platform across quality, sustainability, and compliance functions.
As aCustomer Success Associate,you’llwork closely withCSMs across enterprise accounts, gaining hands-on exposure to real implementations and customer engagements.You’llreport directly to aSeniorCSM and follow a structured individual development plan designed to build your capabilities progressively. Enterprise accounts at this level involve long implementation cycles, multiple stakeholders, and high client expectations,thisrole requires someone who canoperatewith professionalism and sound judgment from day one.
What you'll do
- Support the Key Accounts team by driving operational efficiencies, process improvements, and cross-functional collaboration.
- Assistin Business Reviews and strategic check-ins with customers.
- Help prepare and present 360° views of customer health metrics and KPIs.
- Contribute to renewal and invoicing activities to ensuretimelycontract continuity.
- Support customer onboarding, configuration, and training aligned to their business processes.
- Helpidentifycustomer risks and blockers to adoption, and coordinate with the Senior CSM to resolve them effectively.
- Document customer insights and internal processes to ensureknowledgecontinuity across the team.
- Build working knowledge of customer business contexts through business analysis, process mapping, and participation in strategic reviews.
Qualifications
- Customer Relationship & Advocacy– Builds trust-based connections and supports the team in advocating customer needs internally.
- Based in Brazil, with full professional fluency in both Portuguese and English (written and verbal).
- 2 years minimum experience in customer success, account management, consulting, or a client-facing role in a SaaS or tech environment.
- Customer & Business Insight– Gathers and applies business context to improve outcomes and customer engagement.
- Platform & Technical Acumen– Learns to navigateInspectorio’splatform, supporting client configurations and resolving usage challenges.
- Customer Journey Support– Assists with key lifecycle milestones including onboarding, engagement, and renewal.
- Effective Communication– Prepares materials for executive-level meetings andparticipatesin strategic conversations.
- Adaptability & Growth Mindset– Embraces feedback and change, eager to grow and learn in a dynamic SaaS environment.
- Detail-oriented, organized, and able to manage multiple tasks simultaneously. Strong interpersonal skills and a customer-first mindset.
- Comfortable using AI tools (e.g., ChatGPT, Claude, Gemini) to improve personal productivity, drafting, summarizing, creating automations or preparing materials faster and with more consistency.
Benefits
Why it would be awesome to work with us
- 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
- 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
- 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
- 🌱 Grow with us: We're invested in your personal and professional development.
- 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
- 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
- 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.
Our Values
- EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.
- AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
- COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
- HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.
