Why This Job is Featured on The SaaS Jobs
This Senior Technical Success Manager role sits at the intersection of product analytics and enterprise delivery, a part of the SaaS ecosystem where customer outcomes depend on instrumentation quality, data governance, and cross-functional alignment. With an AI-first analytics platform as the core product, the work naturally connects technical configuration decisions to measurable adoption patterns, making it representative of how modern SaaS vendors operationalize value in complex customer environments.
For a SaaS career, the position builds durable leverage in three areas that travel well across platforms: enterprise implementation leadership, portfolio-based success management, and commercial partnership with sales on renewals and expansion. The emphasis on taxonomy, data foundations, and repeatable playbooks also mirrors a broader industry shift toward standardizing post-sales delivery so outcomes can scale across many accounts without relying on bespoke effort.
The role is best suited to professionals who prefer owning a book of business end to end and who are comfortable moving between technical stakeholders and executive audiences. It fits someone who likes structured delivery work, proactive risk management, and forming a point of view on “good” implementation patterns, while still staying close to the business narrative that drives retention.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Technical Success Manager – Majors (Enterprise) - São Paulo
Amplitude is the leading AI-first digital analytics platform that helped over 4,000 customers build better products and digital experiences. Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers.
The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration. They are execution-first and outcome-driven from presales through implementation, adoption, renewal, and expansion.
As a Senior Technical Success Manager - São Paulo, Majors (Enterprise), you will:
- Own customer deployment, adoption, and outcomes for a portfolio of 10-20 accounts, from presales through renewal
- Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
- Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
- Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
- Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
- Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book
- Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
- Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale
Critical Skills Profile
- Business Acumen: Understands each customer's business model, growth levers, and priorities. Builds a path to value that connects Amplitude's platform to the outcomes that matter most to the customer.
- Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.
- Delivery Excellence: Drives deployment and implementation quality across a full book of business. Manages timelines, coordinates internal and partner delivery teams, and ensures every account progresses through milestones on time and to standard.
- Ownership of Outcomes Across Portfolio: Responsible for retention across your territory. Ruthlessly prioritizes time, resources, and attention to focus on the accounts and actions that drive the most impact. Accountable for ensuring customers achieve measurable business results from Amplitude, and for connecting customer outcomes to commercial value.
- Prescriptive Customer Guidance: Sets the standard for what good looks like at each stage of the customer journey. Drives accountability across deployment and ongoing success. Pushes back on bad implementation patterns, guides customers toward proven approaches, and holds them accountable to their own defined success criteria.
- Diagnostic Thinking: Proactively recognizes adoption gaps and technical blockers early and drives creative solutions that get customers back on track.
- Curiosity and Self-Sufficiency: Defaults to figuring things out independently. Explores edge cases on your own, and comes to conversations with a point of view. This role requires someone who runs toward ambiguity.
- AI Innovation: Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.
At a minimum, you need to have:
- 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
- 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities.
- 2+ years managing a portfolio of 10+ Majors / Enterprise accounts
- Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
- Experience training or enabling non-technical teams to become data-sufficient.
- Excellent communication skills to influence everyone from a data engineer to a C-level executive.
- Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.
Nice to have:
- Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms
- Background in consulting, solutions delivery, or implementation
- Experience using Amplitude as a practitioner
