Why This Job is Featured on The SaaS Jobs
This Marketing Web Content Specialist role sits at a core SaaS growth surface: the product and platform story as it shows up on the public website. In an enterprise SaaS environment like Genesys Cloud, the marketing site is not just brand presence, it is a system that supports demand generation, global messaging, and customer trust signals across regions and languages.
The career value comes from building durable SaaS skills at the intersection of content operations and web engineering. Hands-on ownership of WordPress publishing, multilingual workflows, and QA discipline maps closely to how SaaS companies scale digital acquisition without breaking governance. The emphasis on technical SEO, accessibility, and performance connects day-to-day execution to measurable funnel outcomes, while cross-functional release work mirrors the operating cadence of mature SaaS organizations.
This position is best suited to professionals who prefer structured, high-quality web delivery over purely conceptual marketing work. It aligns with someone who enjoys stakeholder coordination, careful documentation, and iterative improvement, and who wants to deepen technical marketing capabilities that remain relevant across B2B SaaS, from mid-market vendors to global platforms.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About the Role
Genesys is seeking a Marketing Web Content Specialist to help create and maintain global web pages and experiences across Genesys.com. We are looking for someone with experience working hands-on with corporate websites in the WordPress platform and a passion for working on creative and high-performing and innovative marketing websites. In this role, you’ll help shape the future of our digital experience, supporting our global demand generation, brand, and CX strategy. Working with stakeholders from across the world, you’ll manage page updates and builds and the globalization of experiences into multiple languages.
What You’ll Do
Global CMS Publishing & Translation
Web Performance, SEO & Digital Quality
Maintain engineering standards for code quality, accessibility, performance, scalability, and maintainability
Make improvements in page speed, Core Web Vitals, database optimization, and overall site performance
Ensure strong technical SEO foundations (schema markup, site architecture, crawl health, metadata governance)
Cross-Functional Collaboration
What You Bring
#LI-PR1
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
