Why This Job is Featured on The SaaS Jobs
This Solutions Engineer posting stands out as a classic SaaS “technical commercial” role that sits across pre sales discovery and post sales implementation. In subscription software, that bridge matters because product value is proven through repeatable onboarding, practical troubleshooting, and clear translation between customer environments and the platform’s capabilities.
Career wise, the scope builds durable SaaS skills: running technical demos, shaping solution design from real requirements, and partnering with Sales and Account Management without losing sight of delivery. The work also signals meaningful exposure to cross functional execution, with regular collaboration with Product and Engineering to resolve issues, shorten resolution cycles, and feed improvements into future releases. That combination tends to sharpen both customer facing communication and internal technical influence, which transfers well across SaaS companies with complex integrations or IT operations use cases.
The role fits professionals who enjoy structured schedules, owning follow up, and moving between hands on troubleshooting and stakeholder alignment. It is well suited to someone who prefers practical problem solving over pure coding, and who wants a seat close to revenue outcomes while still operating deeply in product behavior and customer environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
As a Ninja Sales Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products.
Location – Hybrid - M,T,TH in office. Austin, TX or Tampa, FL
What You’ll be Doing
- Prepare and deliver technical presentations that explain our products or services to customers and prospects
- Guide our customers through the implementation of the NinjaOne solution
- Work closely with our sales teams to understand customer requirements and provide sales support
- Partner with our account management department to meet the needs of our existing customer
- Work a set schedule (8 am – 5 pm) with rotating on-call responsibilities
- Take initiative and provide prompt, accurate follow-up to tickets and support call
- Troubleshoot Window
- Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures
- Actively participate in the design of our consulting processes
About You
- 2+ Years’ experience as a Sales Engineer
- Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
- You exercise sound judgment and prioritize based on customer impact
- As a lifelong learner you are adaptable to new technologies and embrace change
- Polished verbal and written communication skills that deliver messages with a customer first mindset
- You skillfully build and maintain relationships, both in-person and virtually
- You can work independently and with a team in a global environment
- Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
- You are highly organized
- Driven and Self-motivated you set the pace for your self and others around you
- Customers, clients, and teammates see you as a problem solver that brings all the details to the solution
- Bachelor’s degree preferred, but not required
About us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SC1
#LI-Hybrid
#BI-Hybrid
