Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys, we’re transforming how organizations connect with their customers through AI-powered experience orchestration.
As a Solution Consultant, you will play a critical role in helping customers reimagine their customer experience strategies by combining cloud, AI, and CX technologies. You will partner closely with Sales and clients to design innovative, scalable solutions that deliver real business outcomes.
This is a high-impact, customer-facing role blending consulting, storytelling, and solution design.
What You Will Do
- Partner with Sales and customers across Mexico to design AI-driven CX strategies and solutions
- Lead discovery conversations focused on business outcomes, customer journeys, and experience opportunities
- Position Genesys Cloud as a comprehensive experience orchestration platform
- Deliver engaging demos and presentations tailored to technical and business audiences
- Design scalable architectures including CCaaS, AI capabilities, APIs, and integrations
- Identify and articulate AI use cases across the customer journey (self-service, agent assist, personalization, analytics)
- Build business cases tied to ROI, efficiency, and customer experience improvements
- Support RFx processes with strong technical and strategic input
- Collaborate with partners to drive innovation and adoption
- Act as a trusted advisor throughout the sales cycle
What We’re Looking For
We know great candidates don’t always meet every requirement. If your experience is close, we encourage you to apply.
- Experience in pre-sales, solution consulting, or solution architecture
- Understanding of Customer Experience (CX), CCaaS, or customer journey orchestration
- Exposure to AI in CX (e.g., bots, agent assist, analytics, or GenAI)
- Knowledge of cloud technologies, APIs, and integrations
- Ability to connect technology with business value and outcomes
- Experience engaging with enterprise customers or senior stakeholders
- Strong communication, storytelling, and collaboration skills
- English proficiency (intermediate to advanced preferred)
- Experience in Mexican market or with diverse client segments is a plus
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
