Why This Job is Featured on The SaaS Jobs
Agentic AI is becoming a core layer in modern SaaS, especially in customer experience where automation must operate reliably across many workflows and channels. This Prompt Engineer role sits at that intersection, shaping how an enterprise-facing platform translates business rules and real customer interactions into consistently performing AI behavior. The focus on no code CX automation also signals a product surface where prompt quality directly affects usability, outcomes, and trust.
From a SaaS career standpoint, the work builds durable skills in evaluation, iteration, and operationalization of LLM systems, not just one-off prompt writing. Designing benchmarks, automating tests, and documenting approaches mirrors how mature SaaS teams turn experimentation into repeatable practices. Collaboration with Customer Success and data science also reinforces a product minded approach, connecting model behavior to customer requirements and measurable performance.
The role tends to fit professionals who enjoy structured experimentation and clear written reasoning, and who prefer work that blends language, tooling, and applied ML. It also suits someone comfortable being accountable for quality in customer specific deployments, where small changes can have broad downstream effects across an enterprise SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.
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Responsibilities
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Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.
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Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.
- Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.
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Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.
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Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.
Requirements
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Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.
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Strong understanding of natural language processing (NLP) and machine learning principles.
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Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
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Proficiency in programming languages such as Python.
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Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).Excellent analytical and problem-solving skills.
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Strong written and verbal communication skills.
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Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
Nice to Have
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Should have a minimum of 5 years of working in data science
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Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.
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Knowledge of data visualization tools and techniques.
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Background in linguistics or computational linguistics.
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Experience with agile development methodologies.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
