Why This Job is Featured on The SaaS Jobs
This role stands out in SaaS because it sits at the intersection of AI product innovation and go to market execution. Intercom is taking an established customer service agent and extending it into a broader “Customer Agent” vision, starting with a Sales Agent that targets a new buyer and a new selling motion. That combination signals a product line in transition from beta learning to a repeatable commercial model, where early deal patterns materially influence how the product is positioned.
For a SaaS sales career, the value is the exposure to the mechanisms that turn a new capability into a scalable motion. The work emphasizes structured evaluations, ROI narratives, and multi stakeholder alignment with Sales, RevOps, and Marketing leaders, all core skills for selling platform adjacent products in modern SaaS. The overlay setup also builds fluency in operating alongside account owners while feeding customer signals back into Product, Marketing, and Pricing decisions.
The role best fits an AE who prefers consultative selling over transactional cycles and enjoys ambiguity that comes with evolving messaging and packaging. It suits someone comfortable collaborating tightly with Solutions Engineering and cross functional partners, and interested in being measured on learning velocity as well as closed revenue.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
Intercom’s Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.
Sales Agent is a new product motion for Intercom and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.
Team and role summary
You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.
This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.
This role often operates as a specialist overlay into existing Intercom customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.
If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you’ll thrive here.
What will I be doing?
- Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close
- Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact
- Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction
- Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points
- Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction
- Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals
- Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity
What skills do I need?
Essential
- Proven experience running full cycle SaaS sales processes from discovery through close
- Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined
- Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas
- Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders
- Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners
- Ability to synthesize customer feedback into clear product insights and messaging recommendations
- High ownership and adaptability in fast-moving environments
Preferred
- Experience selling within sales tech or martech ecosystems
- Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning
- Familiarity selling AI-enabled products or automation tools
- Experience operating in an overlay or specialist model alongside account owners
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
The OTE range for candidates within the Chicago area is $225,000 - $275,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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