Why This Job is Featured on The SaaS Jobs
This Business Development Manager role sits at a common pressure point in SaaS: building predictable pipeline for cloud products that serve customer support, CRM, and IT use cases. With an on site base in Berlin and a focus on the DACH region, it reflects how many SaaS firms organise go to market coverage by language and territory while coordinating closely with central marketing and sales operations.
For a SaaS career, the work builds durable fundamentals in high volume prospecting, qualification, and pipeline management, with clear exposure to the systems that underpin recurring revenue. Regular forecasting, reporting, and campaign execution create familiarity with the metrics driven operating cadence typical of subscription businesses, and the emphasis on process improvement mirrors how SaaS teams refine playbooks over time.
This position tends to suit someone who prefers structured outreach, disciplined prioritisation, and measurable goals, and who enjoys becoming fluent in a product category through repeated customer conversations. It can be a strong match for early to mid career professionals aiming to deepen DACH market expertise while working cross functionally across marketing, sales, and operations in a cloud software environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
- Work from our Berlin office, as this is an on-site role.
- Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor.
- Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously.
- Define and execute on plans and meet and exceed your role-based goals.
- Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns.
- Help to continuously improve our internal and external processes.
- Use resources effectively, including marketing, pre-sales and sales executives to meet your objectives.
- Become an advocate for our brand and an expert in customer service and CRM.
- Provide regular reporting of pipeline status and conduct forecasting exercises.
Qualifications
- Bachelor's or Master's degree desirable.
- Ideally, first experience in sales or business development, preferably in a similar role, or equivalent practical experience in other high-velocity sales environments. Cloud software sales experience is a plus.
- Experience with the DACH market.
- Fast-learner driven to action, passionate about sales, customer service, and CRM tools.
- Enthusiastic about helping and serving clients, a high level of goal and customer orientation, and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player, and collaborator.
- Ability to thrive in a fast-paced, globally dispersed work environment.
- Native level written and oral communication skills in German and fluency in English.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
