Why This Job is Featured on The SaaS Jobs
This Client Partner role sits in a familiar SaaS pattern where product value is realized through implementation, adoption, and measurable outcomes, not just a signed contract. With Zinier focused on field service and deskless-workforce use cases, the work naturally intersects with operational systems and enterprise IT stakeholders, making delivery quality and stakeholder alignment central to the customer experience.
For a SaaS career, the position builds durable strengths at the boundary between product and services. Owning discovery through go live and into post launch success develops a practical understanding of how SaaS platforms land in complex environments, how requirements become technical priorities, and how internal teams coordinate around customer outcomes. That blend of relationship ownership and delivery rigor transfers well across B2B SaaS roles spanning professional services, solutions consulting, and customer success leadership.
The role is best suited to professionals who prefer being accountable for end to end execution and who communicate comfortably with both business sponsors and technical teams. It will appeal to someone who enjoys translating ambiguity into plans, orchestrating cross functional contributors without formal authority, and staying close to the customer after launch to ensure the platform is actually used as intended.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.
At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.
We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.
What we are looking for
We’re seeking a technically-minded Client Partner who can confidently engage IT and business teams, translate customer needs into clear technical priorities, and own the relationship end-to-end. If you’re a strategic thinker who thrives at the intersection of product, tech, and customer success — this is for you.
You’ll be an individual contributor, collaborating with delivery and development teams. A regional Solution Architect will support you, but you’ll own the customer relationship and delivery outcomes. You’ll manage project delivery, oversee go-live, and potentially lead post-sales CS efforts if you're eager to take that on.
Where you are located
Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).
What the role offers
- Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
- Engage with technical stakeholders (e.g., Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements
- Drive delivery for large enterprise customers
- Lead discovery sessions, support UAT, and manage go-live activities
- Ensure customers realize full platform value post-launch
- Orchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomes
What you’ll bring to the role
- Excellent customer-facing and stakeholder management skills, with proven ability to instill confidence with technical audiences
- Strong experience in digital or IT transformation projects
- Tech-savvy and solution-oriented—comfortable navigating complexity without being a developer
- Proven ability to manage large, complex enterprise projects
- Strong communication skills and emotional intelligence, and ability to bridge business and technical perspectives
- Experience in Field Service Management (FSM), Telecom, or Utilities is a plus, but not required
Own customer success. Deliver outcomes. Be the reason they thrive.
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