Why This Job is Featured on The SaaS Jobs
Enterprise account leadership remains a cornerstone role in SaaS, especially for platforms that sit close to customer experience and contact center operations. This Senior Enterprise Account Executive position is notable because it operates at the intersection of executive stakeholder management and measurable commercial outcomes, reflecting how mature SaaS vendors run revenue: through multi-threaded relationships, territory strategy, and disciplined KPI oversight rather than one-off transactions.
From a career standpoint, the remit signals strong exposure to the operating cadence common in scaled SaaS organizations, including forecasting against targets, translating product value into business cases, and coordinating internally across functions to unblock complex accounts. The emphasis on analysis, process improvement, and negotiation also builds durable SaaS skills that carry across enterprise segments, whether moving laterally into strategic accounts, sales leadership, partner-led growth, or revenue operations.
This role tends to suit professionals who prefer structured ownership of a defined territory and who are comfortable switching between strategic planning and hands-on execution. It also aligns with candidates who enjoy working with C-level counterparts and navigating internal stakeholders to deliver account outcomes, particularly in environments where data literacy and clear communication are central to day-to-day decisions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
#LI-Hybrid
One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow.
We are looking for a talented Senior Account Executive Enterprise to play an important role within Enterprise Sales Team, contributing to develop close management with key partners and customers in the Books category, including cost negotiation, results monitoring, process improvement, and ensuring the operational performance of these accounts.
Additionally, you will also be responsible for monitoring the results and strategy of your territory, analyzing business data and strategy. This role will work with multiple stakeholders, C-Level and teams across the Genesys organization. The successful Account Manager is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Genesys and strategic partners.
Key Responsibilities:
Develop strategic large and mid-sized customers and partners with close management to accelerate their long-term growth in market ensuring selection growth and availability for Genesys customer in a sustainable and scalable way;
Manage your territory, being responsible for this business;
Create, develop and execute a growth acceleration plan customized for each economic group;
Align with the key stakeholders the business strategy;
Analyze and track key KPIs to ensure performance and goals;
Suggest process improvements and assist internal partners to drive them to completion.
Basic Qualifications:
Experience analyzing data and best practices to assess performance drivers;
Experience in client or vendor facing roles with a focus in relationship management and negotiation skills;
Strong written and oral communication;
Advanced English proficiency;
Experience in strategy, consultancy, financial analysis, category management, account management, product management, or marketing;
Abilities in cost management and defining business strategy;
Strong analytical abilities and analytical skills;
Track record of taking ownership and getting it done in an environment where tactical and strategic activities are expected to be driven in parallel.
Preferred Qualifications:
Accomplished range of skill from high-level critical thinking to working with external partners;
Experience in Account management or vendor management is a plus;
Data proficient and use of Excel and systems;
4+ years of relevant professional experience;
Mastery of Excel and Power Point.
Desirable Skills:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
