Why This Job is Featured on The SaaS Jobs
This Associate Shared Services Manager I role sits in the operational layer that often determines how effectively enterprise SaaS companies convert product capability into customer-facing narratives. At a platform vendor like Genesys Cloud, shared services work that supports presales assets, buyer engagement content, and formal RFP responses becomes part of the go-to-market engine, especially when selling complex, multi-stakeholder solutions across regions.
For a SaaS career, the value is in learning how revenue support is systematized at scale. Managing bid workflows, maintaining reusable libraries, and coordinating inputs from sales and solution consulting builds fluency in repeatable processes that many subscription businesses rely on to improve consistency and speed. The emphasis on localization and multilingual communication also develops a practical understanding of how SaaS messaging and proof points travel across markets without losing precision.
This position tends to fit professionals who enjoy structured project ownership, editorial standards, and cross-functional coordination where influence matters more than authority. It also suits someone who prefers measurable deliverables and tight alignment with revenue teams, and who wants exposure to how SaaS organizations package product value for both new and existing customer opportunities.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Associate Shared Services Manager I
Location: Sao Paulo, Brazil
Department: Shared Services/Solution Consulting Organization | Reports to: Director, Shared Services-Americas
Genesys is seeking a driven and highly organized Associate Shared Services Manager I to assist in multiple revenue generating activities within our Shared Services team. As a key partner to our sales and solution consulting teams, you will play a role in the editing and creation of buyer engagement videos, support translation around presales assets, managing projects (RFPs, RFIs, RFQs, etc.), assist in, and ultimately, support sales in generating more revenue from new logo and existing business opportunities.
You will assist our Shared Services team with creating high impact, client focused videos, RFPs, and assets that position Genesys as a market leader. Language knowledge in Portuguese, Spanish and English is key to success in this role.
This role requires a balance of completing assigned tasks, project leadership, strategic thinking and the ability to work independently and collaboratively. You must be comfortable managing multiple initiatives under tight deadlines, often across regional teams and time zones.
Key Responsibilities
Edit and help create buyer engagement videos that showcase Genesys Cloud
Deliver competitive, client-ready, localized assets
Own and manage the full RFP lifecycle, from kickoff to final submission
Collaborate with corporate, regional, and local stakeholders
Ensure all work meets customer requirements, internal standards, and brand guidelines
Edit and synthesize inputs from multiple contributors
Maintain and enhance content libraries, templates, and process documentation
Required Qualifications
Bachelor’s degree in English, Journalism, Communications, Business, Management, a related field, or equivalent work experience
2-3+ years of experience managing projects and/or creating content in a fast-paced, deadline-driven environment.
Demonstrate strategic thinking, project management, and editorial skills.
Exceptional written and verbal communication skills in Portuguese, Spanish, and English.
Experience collaborating with cross-functional teams and influencing without authority.
Proficiency in Microsoft 365 (Word, Excel, PowerPoint)
Preferred Qualifications
Experience with Genesys Cloud products
Background in technology, customer experience, or contact center industries
Proficiency in Camtasia and Adobe products
Graphic design or visual storytelling capabilities are a plus
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
