Why This Job is Featured on The SaaS Jobs
This Chief of Staff position sits at a familiar pressure point in modern SaaS: the interface between revenue leadership and the operating system that makes recurring growth predictable. With an AI-first, developer and enterprise oriented product, the work naturally spans complex go-to-market motion, longer sales cycles, and the need for rigorous instrumentation around pipeline health and conversion.
For a SaaS career, the role builds durable leverage in revenue operations and executive execution. It develops fluency in forecasting discipline, CRM and process architecture, and KPI design, all of which translate across categories from PLG to enterprise sales led models. The remit also reinforces cross-functional operating habits that matter in SaaS, aligning product, marketing, and customer success around shared definitions of qualified demand, handoffs, and retention sensitive outcomes.
This role tends to suit operators who enjoy turning strategy into repeatable mechanisms and who are comfortable acting as a connective layer across senior stakeholders. It is a strong match for someone seeking proximity to a CRO level agenda while owning the analytical and process work that keeps teams aligned and accountable in a metrics driven SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who are we?
Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.
Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.
Join us on our mission and shape the future!
The Chief of Staff is a strategic leadership role focused on optimizing sales operations, enabling revenue growth, and ensuring alignment between sales execution and company objectives. This exciting career opportunity offers a blend of operational oversight, strategic planning, and cross-functional collaboration.
Key Responsibilities
Sales Strategy & Execution: Partner with the CRO to define and implement sales strategies, forecasts, and performance metrics.
Operational Excellence: Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools.
Cross-Functional Coordination: Work closely with marketing, product, and customer success teams to ensure cohesive go-to-market execution.
Performance Analytics: Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment.
Team Leadership: Contribute to sales operations, business development, and support functions, fostering a high-performance culture.
Stakeholder Management: Serve as a liaison between sales leadership and executive teams, ensuring clear communication and strategic alignment.
Qualifications
Experience: 10+ years in a similar role contributing to sales operations, business development and strategy, preferably in AI, SaaS, or enterprise software.
Skills: Strong analytical mindset, proficiency in CRM platforms (e.g., Salesforce), and expertise in sales process optimization.
Leadership: Ability to mentor teams, drive accountability, and navigate high-growth environments.
Strategic Thinking: Experience translating business goals into actionable sales plans.
Communication: Executive level communication skills & experience creating board level presentation decks & customer engagement materials.
If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply!
We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.
Full-Time Employees at Cohere enjoy these Perks:
🤝 An open and inclusive culture and work environment
🧑💻 Work closely with a team on the cutting edge of AI research
🍽 Weekly lunch stipend, in-office lunches & snacks
🦷 Full health and dental benefits, including a separate budget to take care of your mental health
🐣 100% Parental Leave top-up for up to 6 months
🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
🏙 Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
✈️ 6 weeks of vacation (30 working days!)
