Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Technical enablement is becoming a core function in modern SaaS businesses where product capability changes quickly and customer-facing technical teams sit close to revenue outcomes. This role stands out because it is positioned at the intersection of Support, Services, and Solutions Engineering, translating product evolution into consistent field readiness. For a SaaS company with a sophisticated, integration-heavy product surface, that connective tissue materially shapes how reliably customers adopt new workflows.
Over time, this kind of seat builds durable SaaS leverage: designing onboarding systems, running ongoing “everboarding,” and creating certification loops that keep teams aligned as releases ship. The work naturally develops fluency in how SaaS organizations operationalize knowledge, measure enablement impact, and reduce variance in customer experience across regions and roles. Those skills travel well across SaaS, particularly in companies with complex implementations, technical buyers, or multi-product roadmaps.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.
In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.
In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our cultureis unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!
About the Role
We're looking for our first full-time Technical Enablement Manager to own training and product knowledge for Clay's customer-facing technical teams including: Product Support Specialists (PSS), Services, and Solutions Engineers (SE). You’ll own the systems, content, and training that help our technical teams ramp faster, service customers more effectively, and ultimately hit retention & adoption targets.
This is a ground-floor opportunity. You'll build the programs, own the content, and deliver the training that keeps our technical teams ramped, current, and confident as Clay's product evolves at pace.
You’ll be joining Clay’s Global Enablement team and working closely with CX, Product, and GTM leadership to make sure every technical hire and every tenured team member knows the product and can translate it into real customer impact.
Our technical teams partner directly with some of the most innovative companies in tech including OpenAI, Notion, and Canva, helping them unlock new ways to drive growth and measurable value through Clay.
What You’ll Do (Job Responsibilities)
Design role-based onboarding programs for Support, Services, and Solutions Engineers that accelerate ramp time and build a consistent technical foundation.
Lead live training sessions, product deep-dives, and hands-on workshops that help technical teams understand new features, workflows, and integrations.
Translating new releases, workflow updates, and feature changes into clear, practical content and then delivering it directly to the teams.
Develop and run certifications and knowledge checks that assess technical fluency, surface gaps early, and ensure teams are ready before they're in front of customers.
Work across Support, Services, and Solutions Engineering leadership to understand where teams are struggling, what's changing on the ground, and what needs to be built, updated, or delivered.
Capture and scale best practices from top performers into repeatable frameworks, troubleshooting guides, and coaching resources.
Measure program effectiveness through ramp time, assessment scores, support quality, and team feedback to continuously improve programming.
We’d love to hear from you if:
You have 3–5 years in Technical Enablement, Customer Success, Solutions Engineering, or a similar role in a fast-paced SaaS environment.
You’re a strong communicator and facilitator who’s comfortable running workshops, certifications, and executive-level conversations.
You’re technically fluent and comfortable understanding data workflows, APIs, integrations, and automation concepts.
You're familiar with the modern GTM tech stack (Clay, Apollo, Salesforce, etc.) and pick up new platforms quickly.
You’ve built and scaled enablement programs including: onboarding, ever-boarding, certifications, and playbooks that improved adoption, retention, or expansion outcomes.
You have experience building content and managing enablement systems (e.g., Notion, Gong, or an LMS) to centralize resources and measure adoption.
You thrive in fast-paced, high-growth environments and know how to bring structure and clarity without slowing teams down.
You’re curious, collaborative, and excited to partner across Product & GTM to ensure teams are equipped to drive growth.
What We Provide (Benefits & Perks)
Based out of a central office on 5th Ave in Manhattan near Union Square. We're big on taking care of our team and always excited to hear different ideas that can help us to do this better.
Competitive salary and role trajectory. Roles, responsibilities, and comp grow as we do.
Health insurance. Fully funded, high quality health, dental & vision coverage.
Visa sponsorship. We get it - it's an arduous process, but we're not scared of it.
Flexible schedules and paid time off. We ask team members to take at least 2 weeks fully-disconnected per year, with a flexible vacation policy beyond that.
Mental health. We're currently building a plan to help you find coaches, mentors & mental-health services.
Annual company retreats
Personal comfort. Order whatever equipment you think will help you work more enjoyably.
Remote work. Though we prefer people being in-person.
Learn more about Clay, how we think about the world, the vibes and what it’s like to work with us right here!
