Why This Job is Featured on The SaaS Jobs
This Communications Manager role stands out in SaaS because it sits at the intersection of product iteration and public understanding, translating frequent updates into narratives that land with consumers in India. With a focus on product and consumer storytelling, plus coverage of corporate communications and issues management when needed, it reflects how modern SaaS companies increasingly treat communications as part of product adoption and trust building, not just publicity. The India remit also signals the importance of local market nuance in globally distributed software businesses.
For a long-term SaaS career, the work builds durable strengths in narrative strategy, stakeholder alignment, and operational rigor across launches, partnerships, and ongoing “what’s new and why it matters” cycles. The role’s emphasis on accuracy, internal coordination, and documentation mirrors the systems mindset common in mature SaaS teams, where comms output must stay consistent across channels and time zones and remain resilient when priorities shift.
This position is best suited to a communications professional who enjoys being close to product change, can simplify technical or complex material without losing nuance, and prefers hands-on ownership alongside strategic framing. It will fit someone who is comfortable navigating multiple internal partners and external ecosystems, and who values discretion and sound judgment in high-scrutiny technology contexts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Communications team supports OpenAI’s mission by helping the organization communicate clearly, responsibly, and effectively with external audiences. We work closely with partners across the company to navigate complex topics, manage evolving narratives, and ensure OpenAI’s communications reflect our values and long-term goals.
About the Role
We’re looking for an experienced Communications Manager to help shape and execute OpenAI’s communications in India, with a primary focus on consumer and product centric narratives - how people, creators, students, and communities experience and benefit from OpenAI’s tools. Working as part of a small team, this role will also support corporate communications and issues management as and when needed.
This is a hands-on role for someone who can turn fast-moving product updates into clear stories, and build excitement without hype. You’ll partner closely with teams across OpenAI and with external stakeholders (media, influencers, ecosystem partners) to ensure our communications are fast, accurate, locally resonant, and trusted. You will also help keep internal teams aligned and moving during moments when priorities shift quickly.
This role is based in Mumbai.
What You’ll Do
Lead consumer and product narrative development
Build and evolve an India-specific narrative that makes OpenAI’s tools feel relevant, useful, and human to consumers in general, and our product users in specific.
Translate product and research updates into clear, culturally aware stories that resonate with Indian audiences across languages, contexts, and levels of digital maturity.
Build a steady drumbeat of “what’s new + why it matters”, while reiterating the value of existing products / features, across earned media and influencer channels.
Support external activations that accelerate adoption and positive word-of-mouth.
Run day-to-day external communications
Drive media engagement (proactive + reactive; global + local), with agency support.
Support communications for associated launches, partnerships, and programs, ensuring narrative coherence across earned, owned, and partner channels.
Create comms assets: briefing docs, FAQs, talking points, and internal readouts.
Engage with the influencer community organically to educate the wider consumers on how to make the most of OpenAI’s tools.
Cross-functional stakeholder navigation
Serve as a strong internal operator: manage cross-functional stakeholders, drive alignment, collaborate with global comms team, and keep workstreams moving.
Represent the India Comms function in internal forums when needed, ensuring leadership stays informed and decisions are supported with context.
Maintain process hygiene: trackers, approvals, documentation, and post-mortems that improve comms quality over time.
What we’re looking for
8+ years of communications experience (in-house and/or agency), with meaningful exposure to consumer narratives in India.
Strong writing and editing: you can turn complexity into simple, credible, audience appropriate language without losing nuance.
Comfort operating in fast-moving environments with shifting priorities and imperfect information, while maintaining precision.
Experience supporting exec communications (briefings, prep, messaging discipline), and running comms “on point” during key product and consumer moments.
Proven ability to manage multiple internal stakeholders, drive alignment, collaborate across time zones, and operate with discretion.
Strong understanding of India’s media landscape (mainstream + business + tech + influencer/ influencer ecosystem).
Nice-to-haves
Experience communicating tech products (consumer internet, platforms, devices, or AI) and working with technical teams.
Demonstrated experience with corporate communications and issues/ crisis management, especially those associated with consumer products / services.
Familiarity with OpenAI’s tools as a consumer, beyond the basic use of ChatGPT.
You might thrive in this role if you
Love shaping stories that people actually repeat - clear, grounded, and locally relevant.
Are calm under pressure and can make good decisions quickly, without needing perfect inputs.
Know how to balance ambition + responsibility in communications = especially for powerful technologies.
Can be both strategic and operational: you’ll write, edit, brief, execute, and also zoom out to see the narrative arc.
Build trust easily across functions and can represent the comms function confidently when needed.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
