Why This Job is Featured on The SaaS Jobs
This Salesforce Administrator role is positioned at the intersection of go to market operations and customer support systems, a core leverage point in many SaaS companies. Owning Sales and Service Cloud architecture while coordinating with tools like Outreach and ZoomInfo reflects a revenue tech stack that is typical of subscription businesses relying on consistent pipeline hygiene, renewals, and responsive service workflows. The placement within Corporate Engineering and reporting into Revenue and Customer Systems signals a systems first approach to scaling internal productivity.
For a SaaS career, the work builds durable capability in how CRM design translates into measurable operational outcomes. Hands on responsibility for permissions, onboarding, data quality, and ticket triage develops an understanding of governance and reliability that becomes increasingly important as SaaS teams add products, regions, and channels. Exposure to Agile rituals, Jira based intake, and small iterative enhancements also mirrors how SaaS organizations continuously optimize internal platforms rather than treating them as one time implementations.
The role suits someone who enjoys being a cross functional operator, balancing support responsiveness with structured backlog work. It will appeal to administrators who want deeper technical breadth through scripting and integrations, and who prefer clear ownership over the full lifecycle of internal system changes. The Santiago based hybrid setup fits professionals looking to stay close to business stakeholders while maintaining a technical systems remit.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the team/role:
This Salesforce Administrator role sits within Corporate Engineering, reporting directly to the Director of Revenue and Customer Systems. Our team is focused on maximizing the productivity and efficiency of the entire Revenue and Support organization by owning the architecture, design, build, and maintenance of Salesforce Sales and Service Cloud. This is a hybrid role based out of our Santiago, Chile office.
What you’ll do:
- User Lifecycle & Access: Manage the end-to-end onboarding and offboarding process, ensuring correct permissions across Salesforce and integrated tools like Outreach, ZoomInfo, and LinkedIn Sales Navigator
- Support & Ticket Triage: Monitor internal help channels to triage incoming Jira tickets, resolving technical issues directly or routing cases to the appropriate system owners
- Data Hygiene & Audits: Maintain a clean CRM by merging duplicate records daily and performing periodic audits to ensure data accuracy and compliance
- Agile & Operational Support: Support the team’s Agile rhythm by grooming backlogs for clarity to prepare the team for sprint planning
- Collaborative Improvement: Partner with the wider team to monitor feature performance and help implement small-scale technical enhancements that improve the overall user experience
What you’ll bring:
- Salesforce Foundation: 1+ years of Salesforce administration experience, including a solid grasp of user permissions, security roles, and core platform configuration
- Programming & Scripting: Ability to program or script in at least one language (e.g., Apex, JavaScript, Java, or Python)
- Agile & SDLC Experience: Experience working within the full software development lifecycle (SDLC) in an Agile environment, including collaborating on requirements and participating in sprint ceremonies
- Support & Triage Mindset: A proactive approach to managing help channels and Jira queues, with the ability to diagnose issues and route complex cases effectively
- Ownership & Collaboration: A strong sense of accountability for the feature lifecycle, from initial triage to production release, combined with a passion for continuous learning
- AI Tooling: Experience with Salesforce Agentforce, chatbots, or other AI applications, with the ability to identify where AI can strategically accelerate delivery preferred
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
- Advanced communication skills in English (both written and verbal)
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance $3.000 USD per year
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $12K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- RSU package
- Monthly wellness stipend
