Why This Job is Featured on The SaaS Jobs
Trust and Safety is an increasingly central function for subscription platforms where scale, user-generated content, and regulatory scrutiny intersect. This Executive Assistant role sits inside a SaaS-like operating model that depends on coordinated decisions across policy, legal, product, and operations, making the work a close-up view of how risk and user protection are managed at platform level.
For a SaaS career, the value is in learning how executive priorities translate into execution across multiple workstreams. Supporting senior leaders on briefings, decision prep, and stakeholder coordination builds fluency in operating rhythms that recur across SaaS organisations: cross-functional alignment, clear documentation, and handling sensitive information with discipline. The emphasis on presentations and synthesis also develops a transferable skill set for roles adjacent to program management, operations, or chief of staff tracks.
This role suits an experienced EA who prefers structured problem-solving over task-only support and is comfortable being a central node in complex communication flows. It will fit someone drawn to platform governance work, where judgment, discretion, and clarity matter as much as logistics, and where in-person touchpoints are part of the operating cadence in New York.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
You’ll join Spotify’s Trust & Safety team based in New York. This team plays a critical role in protecting our users, creators, and platform by working across policy, operations, legal, and product to address complex safety challenges. In this role, you’ll act as a key operational partner to senior leadership—supporting high-impact work that often involves sensitive topics, fast decision-making, and cross-functional coordination.
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What You'll Do
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Manage complex, fast-moving calendars across multiple time zones, ensuring leaders stay focused on critical Trust & Safety priorities
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Build high-quality presentations and briefing materials for internal leadership, cross-functional partners, and external stakeholders
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Prepare leaders for meetings by developing agendas, synthesizing inputs, and ensuring clarity on key decisions and actions
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Support planning and logistics for internal and external Trust & Safety engagements, including sensitive or high-priority discussions
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Manage inbox communications, prioritizing time-sensitive and confidential matters and drafting responses when needed
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Track key initiatives, risks, and deadlines, acting as a central coordination point across multiple workstreams
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Arrange business travel, including detailed itineraries aligned with leadership priorities
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Manage expense reporting and ensure compliance with internal policies
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Take on operational projects that improve team workflows, documentation, and efficiency
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Serve as a trusted point of contact for internal teams and external stakeholders, handling interactions with professionalism and care
Who You Are
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You have 5+ years of experience supporting senior leaders in a fast-paced, high-stakes environment
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You are highly skilled in building clear, structured presentations (Google Slides or similar) for executive audiences
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You handle sensitive and confidential information with a high level of discretion and sound judgment
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You communicate clearly and adapt your approach across different audiences and levels of seniority
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You are highly organized and comfortable managing multiple priorities with strong attention to detail
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You build strong, collaborative relationships across teams and functions
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You take initiative and anticipate needs, solving problems before they arise
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You are comfortable navigating ambiguity and working across multiple workstreams
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You manage your time effectively and adapt quickly as priorities shift
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You are experienced with Google Workspace and collaboration tools such as Slack
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You are open to occasional travel as needed
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You bring a calm, steady approach and thrive in dynamic, sometimes high-pressure environments
Where You'll Be
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This role is based in New York, NY
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We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
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We ask that you come in 1-2 times per month
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The United States base range for this position is $92,933–132,762 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
