Senior Manager, Operations

Checkr • Nashville, Tennessee, United States • 14h ago

Why This Job is Featured on The SaaS Jobs

Truework operates as an independent business within Checkr following its acquisition, which makes this operations leadership role notable in the SaaS ecosystem. It sits in a product-adjacent service layer that directly affects customer outcomes, where reliability and turnaround time become part of the product experience. The focus on high-volume manual verifications also highlights a common SaaS reality: not every workflow is fully automated, and operational excellence can be a differentiator at enterprise scale.

For a SaaS career, this kind of role builds durable experience in translating customer needs into repeatable systems. Leading a function that interfaces with Product, Engineering, and Customer Success develops the operating cadence required to improve quality, manage risk, and drive process change using data. It also offers exposure to balancing standardization with iteration, a core skill when SaaS companies expand into larger customer segments and more complex use cases.

This position is best suited to an established people leader who prefers clear service standards, measurable performance, and cross-functional problem solving. It will fit someone who enjoys building training and operating frameworks, coaching managers, and representing an operational function in strategic discussions, while staying close to day-to-day execution.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

About the Role

Truework, recently acquired by Checkr, provides access to crucial employment, income information, and asset information needed for mortgage loans, apartment rentals, background checks, and more. We are disrupting a $5B+ industry, dominated by legacy incumbents and outdated processes, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

Truework is hiring a Sr Manager, Operations to lead our Manual Verifications team – an essential function that sits at the core of our business. The Manual Verifications team delivers the cornerstone to Truework’s success by delivering high-quality service and ensuring each verification is handled with accuracy and care. The team operates at the intersection of product and platform execution, managing hundreds of thousands of verifications each month.

The Sr Manager will build and lead a team dedicated to servicing our core mortgage solution for the enterprise customer base This role will play a critical part in the company’s service offering, executing above industry standards in speed, accuracy, and customer experience. As a key member of the Operations department leadership team, this leader will contribute directly to defining and driving organizational strategy and achieving company-level goals.

What you’ll do:

Build, mentor, and scale a team of verification specialists servicing the enterprise mortgage customer base
Serve as a company and product expert, representing the team and its service externally to customers
Proactively manage the customer feedback loop, efficiently fielding requests and needs, and rapidly translating them into impactful solutions
Develop and implement robust frameworks and processes to consistently meet and exceed the high standards of Checkr’s customers
Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members
Identify and spearhead product and operational improvements in close collaboration with Product, Engineering, and Customer Success teams
Partner with executive leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables

What you bring:

7+ years or more of management experience in operations or a related production field.
5+ years of experience in a people management role (managers and individual contributors)
2+ years of experience in leading projects or peers to achieve common goals
Proven experience building, scheduling, managing and scaling high-performing teams
Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions
Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients
Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies.
Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions.
Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates.
Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change.
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.