Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Sales Engineering remains one of the clearest “front line” roles in SaaS for translating a product’s capabilities into real customer outcomes, and this position sits squarely in that intersection. With a focus on demos and proof of concept work for a cloud communications platform, the role reflects a common SaaS motion where technical credibility and product storytelling directly influence revenue.
For SaaS career development, this kind of role builds durable skills across the pre sales lifecycle: discovery, defining success criteria, configuring environments, and troubleshooting under real prospect constraints. Close partnership with Account Executives and cross functional touchpoints with Product, Engineering, and Customer Success also provide a practical view of how SaaS teams coordinate from first meeting through implementation readiness.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your Role
As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.
This position reports to our Manager, Sales Engineering - Partners, with preferred working hours dependent on the Sales team's location. This role will require 50% travel.
Dialpad’s Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof-of-concept sessions. In this role, our Sales Engineers will help businesses solve complex communication problems that affect everyone around the world.
Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts.
What You’ll Do
- Own product demonstrations and deliver high-touch proofs of concept.
- Learn the many technical tools the Sales Engineering team uses to test network environments.
- Complete a Sales Engineering Demo Certification.
- Partner with the Sales team throughout the entire sales process.
Skills You’ll Bring
- Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles.
- Experience in Cloud-VOIP Systems (UCaaS & CCaaS).
- A technical curiosity and excitement about delivering a technology solution that makes work better.
- Understanding of how systems integrate through APIs.
- Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
