Why This Job is Featured on The SaaS Jobs
In subscription software, renewals sits at the intersection of customer outcomes, revenue predictability, and commercial governance. This Renewals Manager role is notable because it is anchored in the mechanics that underpin recurring revenue, including quoting, contract coordination, and renewal negotiation, within a platform company serving Salesforce-centric enterprises.
For a SaaS career, renewals work builds durable understanding of how net revenue retention is created and protected across the customer lifecycle. The remit touches multiple functions that matter in most SaaS operating models, from partnering with Customer Success on risk and product mix to aligning with Sales on expansion signals, and translating commercial decisions into operational accuracy with Accounting and Legal. That combination tends to sharpen judgment around churn drivers, packaging implications, and contract hygiene, all transferable across B2B SaaS segments.
The role suits professionals who prefer structured ownership and follow-through, and who enjoy coordinating across stakeholders to keep complex renewal cycles on track. It will likely appeal to someone comfortable balancing detail work with customer-facing negotiation, and who wants a seat close to recurring revenue performance rather than new-logo acquisition alone.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
Brief Summary of Role
The Renewals Manager is responsible for supporting all aspects of the renewal process, from creating quotes to negotiating contracts to making certain that the customer has the right product mix to ensure success. The Renewals Manager works closely with internal stakeholders across Sales and Customer Success teams to ensure the customer renewal goals are achieved and that contracts are correct. The Renewals Manager will work with cross functional resources across sales and success teams to minimize churn and increase net revenue retention.
What You’ll Be Doing
As the Renewals Manager a typical day will include:
- Managing customers throughout the lifecycle
- Owning renewal opportunities from quote to close
- Creating quotes, order management, and reporting invoice requirements to Accounting
- Negotiating uplift and pricing changes
- Working with legal to ensure that contract terms are up to date
- Ensuring no contract is expired
- Collaborating with other departments to develop success strategies as required
- Working with the account executive to identify expansion opportunities to increase Copado’s footprint with the customer
We Are Looking for Someone With
- A minimum of 3 years experience in Sales or Renewals with a SaaS product
- Exceptional verbal and written communication skills
- Exceptional negotiation skills and attention to detail
- A highly organized, proactive approach, who can take initiative with a positive attitude.
- High energy, who enjoys working in a fast-paced global environment
- Experience working in an agile environment, where you continuously strive for improvement
Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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