Why This Job is Featured on The SaaS Jobs
Implementation Manager roles sit at a critical junction in SaaS: they translate product promise into working outcomes inside customer environments. In Taxbit’s case, that work happens in a regulated, data-intensive domain where integrations, reporting accuracy, and auditability matter as much as user experience. The Madrid office launch also signals a go-to-market expansion moment where implementation becomes a primary lever for establishing repeatable delivery in a new region.
For a SaaS career, this kind of position builds durable skills in enterprise onboarding mechanics: requirements discovery, solution design, stakeholder alignment across business and IT, and the operational discipline needed to take customers from contract to go-live. The stated feedback loop into engineering is particularly relevant in SaaS, where implementation patterns often shape product roadmap decisions, integration strategy, and documentation standards over time.
This role tends to suit professionals who enjoy structured project ownership while staying close to technical details like APIs, data architecture, and issue investigation. It is also a strong match for those who prefer external-facing work with clear accountability for outcomes, and who are motivated by domains where compliance constraints create real implementation complexity rather than simple configuration.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company
Founded in 2018 by CPAs, tax attorneys, and software developers, Taxbit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. Taxbit’s Software-as-a-Service (SaaS) platform streamlines and automates customers’ tax reporting and accounting activities for digital assets.
Trusted by leading crypto, tech, and traditional enterprises, Big 4 accounting firms, and government agencies (including the IRS), Taxbit solves compliance challenges at scale amidst an ever-evolving regulatory landscape. Taxbit is backed by leading Silicon Valley VCs with teams located in New York City, San Francisco, Seattle, Salt Lake City, and Europe.
Opportunity for Impact
Taxbit is seeking an Implementation Manager to help launch our new office in Madrid, Spain. This opportunity reflects Taxbit’s continued global expansion, with this role being a pivotal piece of growing our customer base and network in the region.
As an Implementation Manager, you’ll serve as a trusted advisor to our enterprise customers by:
- Partnering closely with exchanges and FinTechs to design, implement, and activate TaxBit’s products and solutions
- Working in close collaboration with our engineers and subject matter experts (SMEs) to optimize quality and business impact for your portfolio of customers
- Creating feedback loops from our largest customers back to our engineering teams to help inform our product roadmap and design value-adding products
You’ll have lots of fun opportunities to scale your impact in a hypergrowth startup!
This role is based in Madrid. Candidates must be legally authorized to work in Spain or another European Union country without company-sponsored visa support (e.g., holders of a valid Residency and Work Visa or Permanent Resident status).
Role and Responsibilities
- Project manage complex implementation engagements for enterprise accounts
- Oversee overall project plan and implementation with Taxbit SMEs and engineers
- Capture and document clients’ business goals then translate the goals into technical requirements
- Work with TaxBit SMEs and engineers to document clients’ data requirements and architecture to drive discussions with clients
- Establish, develop and own client relationships with business and IT stakeholders
- Help clients integrate with TaxBit’s product suite
- Debug and investigate complex issues independently and escalate as needed
- Lead customer launches and ensure post go-live success
- Contribute to a great team culture and working environment
Professional Qualifications
- Bachelor’s Degree in Accounting, Business, Information Systems or similar
- 4+ years of experience in technology consulting, professional services, data analysis or related fields
Personal Characteristics
- Experience in enterprise architecture, including AWS, integration technologies, and APIs
- Experience working with Engineering teams
- Effective communication and client management skills
- Strong problem solving skills and an ability to thrive amidst ambiguity
- Strong desire to work in a hyper-growth startup with a collaborative teamwork and leadership approach
- Passion for and curiosity about digital assets
- Background and expertise in FinTech or Tax & Accounting preferred
