Why This Job is Featured on The SaaS Jobs
Litera sits in the legal tech segment of SaaS, where subscription software is embedded in regulated, high-stakes workflows and customer outcomes are closely tied to product adoption. A Director of Customer Success in this context is notable because the function is often the primary feedback loop between enterprise users and the roadmap, translating complex usage patterns into retention and expansion signals.
For a SaaS career, this role builds durable leadership experience around the metrics that define recurring revenue businesses. It involves setting a customer success strategy, establishing measurable KPIs, and operationalising processes through CRM and customer success platforms. The cross-functional remit with sales, product, and marketing mirrors how mature SaaS organisations align post-sale execution with go-to-market and product decisions, making the experience portable across B2B subscription categories.
This position tends to suit a senior CS leader who prefers structured problem solving, coaching managers, and making decisions from data rather than anecdotes. It will appeal to professionals who enjoy balancing executive stakeholder relationships with internal operating cadence, and who want responsibility for both team performance and the systems that enable consistent customer outcomes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Job Description
Join the Legal Tech Revolution atLitera
Are you ready to shape the future of how law is practiced? AtLitera,we’reon a mission to RaiseTheBar™️ for the legal profession by delivering transformational andglobally-trustedsolutions to law firms and corporate legal teams worldwide.We’vebeen a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. Ifyou’repassionate about building AI-forward solutions that scale globally and want your work toimpactmillions of legal professionals worldwide, this is your opportunity to be part of an extraordinary teamthat’selevating the craft of law.
Hybrid: This position is based in one of the below locations and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least six days per month.
Available Office Locations: Austin | Chicago | Denver | New Jersey | Philadelphia | Raleigh |
Overview: As aDirector, CustomerSuccessatLitera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work withcutting-edgetools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.
The company culture:Weemphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
Global, Dynamic, and Diverse Team:Ouris a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
Comprehensive Benefits Package:Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
