Why This Job is Featured on The SaaS Jobs
Customer Success roles remain one of the clearest windows into how SaaS businesses retain and expand recurring revenue, and this listing stands out for its emphasis on owning a defined portfolio of existing accounts. The work is anchored in ongoing customer engagement, adoption guidance, and commercial conversations, reflecting a mature SaaS operating model where post sale performance is measured and managed rather than treated as reactive support.
For a SaaS career path, the day to day exposure here builds durable instincts around renewals, expansion, and stakeholder management across a customer lifecycle. Regular use of Salesforce and forecasting discipline also reinforces the operational side of Customer Success that transfers well across subscription businesses, particularly where teams need consistent data hygiene and a predictable view of account health and opportunity.
This role is best suited to professionals who prefer relationship led work with a strong phone component and who are comfortable being the primary point of coordination for customer needs and escalations. It will fit someone who enjoys combining consultative problem solving with commercial accountability, and who wants a seat close to product adoption signals, competitive context, and revenue outcomes within a SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As aNinjaOneCustomer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build andmaintainstrong, long-lasting customer relationships. As the Customer SuccessManageryou will be the expert in best practices and product adoption negotiating contracts and offeringadditionalproducts and services to help the customer recognize the benefits ofNinjaOne’sSolutions while growing and maximizing profit for the company.
Location-Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)
As the “single point of contact” for those accounts, you will build relationships toidentify, qualify, sort, and develop your own cross-sell and up-sell opportunities
You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.
NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
