Why This Job is Featured on The SaaS Jobs
Renewals is where many SaaS businesses protect and compound recurring revenue, and this Renewals Manager role sits directly on that seam between customer outcomes and commercial continuity. In an AI-first SaaS environment selling into business teams, contract timing, usage maturity, and stakeholder alignment can shift quickly, making renewals a high-signal function for how the product is adopted and monetised over time.
For a SaaS career, renewals work builds durable operating skills that translate across customer success, account management, and revenue operations. The remit described combines negotiation and forecasting discipline with cross-functional collaboration, including partnering on scalable digital engagement and adoption programs. That blend is especially relevant in subscription models where retention, expansion, and process design are tightly linked, and where repeatable renewal motions become a core lever of predictable growth.
This role will suit professionals who enjoy structured ownership of a pipeline and prefer decisions grounded in data, contracts, and customer realities rather than broad strategy alone. It also fits someone motivated by building repeatable mechanisms, working across teams, and engaging senior stakeholders when needed, while still operating at volume with clear prioritisation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role:
As a Renewals Manager at Synthesia, you will drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale
You will partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust
You will work very closely with the commercial teams to create a cohesive renewal experience for customers
You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers
This is an ideal role for an individual who wants to expand their career with a fast-growing software company and is energized by combining customer engagement with architecting automated programs to support adoption at scale
About you:
3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
Solid understanding of Enterprise SaaS applications
Consistent track record of achieving personal and team goals
History of thriving in a rapidly-changing environment
Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.
You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
You will maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
You will negotiate and execute renewal contracts
Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
At Synthesia we expect everyone to:
Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun
The good stuff:
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
A competitive salary + stock options in our fast-growing Series E start-up.
Paid parental leave
25 days of annual leave + public holidays + paid sick leave
100% Medical, Dental & Vision
401k Plan
A generous referral scheme
Fun culture with regular socials
A brand new computer + monitor
Remote USA - Central or Eastern standard time preferred
