Why This Job is Featured on The SaaS Jobs
This Solutions Architect role sits at a core SaaS junction where platform adoption depends on real-world integration, not just product capability. Gravitee operates in API management and adjacent areas like event and AI agent security, which are infrastructure layers many SaaS businesses rely on to connect services, enforce governance, and ship reliably across cloud and on-prem environments.
For a SaaS career, the value is in developing a repeatable approach to turning complex customer architectures into production deployments. Work that spans APIs, authentication patterns, containerised delivery, and troubleshooting across environments builds durable platform instincts that transfer across developer tooling, security, and data infrastructure vendors. The customer-facing element also strengthens an often underdeveloped SaaS skill: translating technical constraints into implementation plans that stakeholders can execute.
This role tends to suit professionals who like hands-on delivery with clear outcomes and who enjoy being the technical counterpart in customer conversations. It fits someone comfortable moving between architecture design, configuration, and escalation management, while also feeding structured learnings back into product and engineering teams. It can also appeal to engineers shifting toward solutions, implementation, or technical advisory tracks within SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Customer Success · London · Hybrid
Solutions Architect (Client-Facing)
Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.
We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
Why join us?
The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security
The Momentum: A high-growth Leader - combining market credibility with startup speed
The DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure
Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.
The Role
AI is reshaping how organizations build, ship, and scale digital products and APIs are the connective tissue that makes it possible.
We are currently recruiting for an experienced Solutions Architect to join our growing business. This is a highly technical, customer-facing role focused on onboarding enterprise customers onto the Gravitee platform and helping them successfully deploy API management solutions into production environments.
You’ll work directly with enterprise customers to understand their existing architecture, map out integration strategies, and design how Gravitee fits into their cloud or on-prem environments. You’ll then take a hands-on role implementing and deploying the platform, helping customers successfully launch into production while acting as a trusted technical advisor throughout the onboarding and implementation lifecycle.
We’re open to candidates from Solutions Engineering, Platform Engineering, Professional Services, DevOps, Support Engineering, or implementation-focused TAM backgrounds. Prior customer-facing experience is helpful, but strong technical implementation skills, communication ability, and curiosity are more important.
What You'll be Doing
At Gravitee, impact isn’t abstract, it’s visible. In this role, you will:
Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
Understand, advocate, and document customer’s use case, architecture, and roadmap
Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted
Your impact will be visible, measurable, and global.
Essential Skills
Strong technical background within SaaS, cloud, platform, infrastructure, or software environments
Experience working with APIs, integrations, platform technologies, or modern cloud-native architectures
Hands-on experience implementing or deploying technical platforms into customer or production environments
Experience with Docker and/or Kubernetes deployments
Ability to understand customer architectures and design implementation approaches across cloud or on-prem environments
Strong troubleshooting and problem-solving skills across integrations, infrastructure, and platform deployments
Clear communicator who can explain technical concepts in a practical and understandable way
Comfortable working directly with customers, engineering teams, or internal stakeholders during implementations
Ability to travel when required
Desired Skills
Experience with API Management platforms and exposure to authentication and security concepts such as OAuth2, JWT, SSO, LDAP, or API security
Experience with scripting or development languages such as Java or Python
Experience working in Solutions Engineering, Platform Engineering, Professional Services, Technical Consulting, DevOps, Support Engineering, or implementation-focused TAM environments
Experience working in startup or scale-up environments
Additional European language skills are a plus
Who Thrives at Gravitee
At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.
You’ll do well here if you:
Care deeply about quality, clarity, and impact
Are curious, adaptable, and excited by emerging technologies like AI
Take ownership and follow through
Value collaboration, openness, and continuous improvement
Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most.
Life at Gravitee
At Gravitee, we invest in humans, not just roles.
You’ll get:
Competitive medical coverage
Pension / 401k program options
Stock options - you build it, you own it
25 days holiday + in-country national holidays
3 mental health days + wellness allowance
Your birthday off 🎉
Professional development budget to fuel your growth
Hybrid work culture with hubs across regions
Quarterly team events + annual offsite at an exciting location
A meaningful, progressive, global company culture that is as fun as it is hardworking
Endless growth opportunities
At Gravitee, we believe diverse perspectives make better products and stronger teams.
At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
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- Department
- Customer Success
- Locations
- London
- Remote status
- Hybrid
Customer Success · London · Hybrid
Solutions Architect (Client-Facing)
