Why This Job is Featured on The SaaS Jobs
This Benefits Manager role stands out in the SaaS ecosystem because it sits at the intersection of global operations and employee experience, two areas that become structurally important as software companies expand headcount across regions and rely on consistent systems. The listing signals a company operating at scale, where benefits administration is less about single-country execution and more about building repeatable programs that can support distributed teams.
From a SaaS career perspective, the work builds durable operating leverage skills: managing vendor and broker ecosystems, maintaining clean data flows between HRIS, payroll, and carriers, and using analytics to guide program decisions. Those capabilities translate across SaaS businesses because they map to common scaling challenges such as standardising lifecycle workflows, tightening compliance posture, and creating reliable internal service delivery as complexity increases.
This role is best suited to an HR operations professional who prefers structured problem solving and ongoing optimisation over one-off projects. It will fit someone who is comfortable being a cross-functional point of coordination, can balance employee-facing support with back-office rigor, and wants to deepen expertise in global benefits mechanics within a SaaS environment that emphasises measurable outcomes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who is Flock?
Every community deserves to be safe, it’s a fundamental right. Our mission is simple - to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations, helped solve approximately 20% of reported crimes in areas where it is deployed, and played a role in locating more than 10,000 missing people.
We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter.
With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself.
The Opportunity
Flock is seeking a Benefits Manager to lead the strategy, administration and continuous improvement of our global benefits programs. This role sits within HR, reporting to the VP, Total Rewards, and is responsible for leading our benefits efforts in delivering a high-quality employee experience while maintaining strong operational rigor and compliance.
The Benefits Manager serves as a thought leader in the space and partners closely with HR business partners, recruiting, finance, vendors, and other internal stakeholders to ensure benefits programs attract, reward, and retain talent while operating effectively at scale.
The Skillset
Lead the day-to-day administration of global benefits programs and ensure employees receive timely, accurate support for benefit questions, issues, escalations, claims, and appeals.
Optimize our self-insured benefits footprint through rigorous, ongoing data review
Own key benefits operations, including enrollments, terminations, new hire orientations, offboarding, records management, and employee lifecycle support related to benefits.
Partner with external vendors and brokers to ensure strong service delivery, proactively resolve operational issues, and improve the overall employee benefits experience.
Support annual renewal cycles and ongoing program administration for health and wellbeing offerings.
Maintain compliance with benefits-related requirements and reporting, including administration processes, audits, and regulatory obligations.
Ensure benefit elections and data are accurately reflected across systems, carriers, payroll, and related integrations.
Oversee billing reconciliation, reporting, process documentation, and operational controls that improve efficiency and data integrity.
Partner with the broader Total Rewards team to develop communications, training, and education that help employees and partner teams understand available programs.
Contribute to the evolution of Flock's total rewards philosophy and benefits strategy through scalable processes, thoughtful problem solving, and continuous improvement.
What We're Looking For
Deep experience in benefits administration, benefits program management, or HR operations.
Strong analytical and problem-solving skills, with the ability to work with data, metrics, and process details.
Excellent customer service and communication skills, with the ability to support employees and influence cross-functional partners.
Experience operating in fast-paced, high-growth, and ambiguous environments.
Strong project and process management skills, with a track record of building and improving operational workflows.
A practical, employee-centered mindset and a commitment to delivering a best-in-class benefits experience.
Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
90 Days at Flock
We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days
Deeply familiarize yourself with Flock Safety’s culture, total rewards philosophy, current global benefits programs, and employee lifecycle workflows.
Engage in onboarding with the HR and Total Rewards teams; clarify reporting lines and understand the expectations of your direct manager (VP, Total Rewards).
Learn day-to-day benefits workflows, focusing on key HR systems, payroll integrations, carrier portals, and data management processes.
Begin active management of incoming employee benefits questions, enrollments, terminations, and claims escalations to ensure timely, high-quality support.
The First 60 Days
Resolve daily benefits inquiries and operational issues independently, tracking recurring claims or system anomalies to spot process improvements.
Own regular audits of benefit elections, billing reconciliations, and data integrations between carriers and payroll to ensure total accuracy.
Partner with external vendors and brokers to evaluate current service delivery, resolve outstanding operational issues, and prepare for upcoming renewal cycles.
Document recurring data discrepancies or administration bottlenecks and present initial solutions to improve data integrity and efficiency.
Collaborate with HR business partners, recruiting, and finance to refine new hire orientation and offboarding processes related to benefits.
90 Days & Beyond
Manage day-to-day global benefits administration, ensuring compliance with regulatory requirements, accurate reporting, and a best-in-class employee experience.
Launch improvements to self-insured benefits tracking and data review processes, leveraging analytics to optimize Flock's benefits footprint.
Partner with the Total Rewards team to build and launch scaled employee communications, training, and education programs regarding health and wellbeing offerings.
Maintain and refine comprehensive documentation for benefits workflows, audit checklists, compliance guidelines, and operational controls.
Contribute to the long-term evolution of Flock's benefits strategy, continuously driving scalable processes that attract and retain top talent.
Salary & Equity
In this role, you’ll receive a starting salary between $120,000 and $155,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.
Location
We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.
The Perks
🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
💻WFH Stipend: $150 per month to cover the costs of working from home.
📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to recruiting@flocksafety.com
