Why This Job is Featured on The SaaS Jobs
People Operations is increasingly a strategic lever in SaaS, especially as companies move from early growth into repeatable scale. This role stands out because it treats HR operations as an internal platform, with an explicit mandate to build systems, instrumentation, and automation, including the use of the company’s own AI tooling. That combination reflects a broader SaaS trend toward operational maturity where People teams are expected to ship reliable processes, not just administer them.
For a long-term SaaS career, the work maps closely to the core mechanics of scaling subscription businesses: standardising lifecycle workflows, improving data quality, connecting tools, and using analytics to inform decisions. Experience owning HRIS optimisation, compliance posture, and cross functional process design tends to transfer well across SaaS environments because it sits at the intersection of risk management, employee experience, and operational efficiency.
This position is best suited to an operator who enjoys designing from scratch, documenting decisions, and managing multiple workstreams with high autonomy. It will fit someone comfortable switching between hands on execution and systems level thinking, and who values partnering across recruiting, finance, legal, and IT to make change stick.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
🚀 About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
📐 About the role
Writer is building a world-class people function, and we're looking for a people operations manager who brings both depth and range. This is a role for someone who thinks in systems, operates with autonomy, and genuinely loves the craft of operations — from the strategic to the hands-on.
You're not just executing processes; you're designing them. You approach people programs the way an engineer approaches a product: with curiosity, rigor, and a bias toward scalability. You can own a project end-to-end, navigate ambiguity without hand-holding, and still show up as a collaborative, trusted partner to everyone around you.
This role sits at the center of our people team and touches everything — lifecycle, compliance, systems, analytics, and experience. You'll help us build the infrastructure that scales with us as we grow.
🦸🏻♀️ What you’ll do
Lead and continuously improve all stages of the employee lifecycle: pre-boarding, onboarding, role changes, and offboarding.
Define, document, and improve people operations processes and best practices.
Lead people team initiatives from scoping through execution: company events, employee experience programs, policy rollouts, system implementations, and organizational change management.
Lead and implement automation efforts using WRITER's own AI platform — identifying opportunities to streamline processes and connect our people tools into more efficient workflows.
Administer and optimize our HRIS and people tooling. Build and maintain operational dashboards to surface key people metrics
Manage compliance posture across federal, state, and local employment regulations.
Lead internal audits, maintain accurate employee records, update our employee handbook, and develop training and communications to keep the organization aligned with legal and regulatory standards.
Partner with employees and legal counsel to manage visa processing and global mobility cases with accuracy and care.
Navigate sensitive employee relations matters with sound judgment, empathy, and professionalism.
Work closely with recruiting, finance, legal, IT, and compliance to design efficient cross-functional workflows.
⭐️ What you need
7+ years of experience in human resources, people operations, or a closely related operational role — ideally at a high-growth technology company
Demonstrated ability to design and implement processes from scratch, not just inherit and maintain them
Strong project management skills: you're organized, deadline-driven, and comfortable managing multiple workstreams simultaneously
A systems-thinking mindset — you naturally map workflows, look for automation opportunities, and build for scale
Experience with people analytics: building dashboards, tracking trends, and using data to inform strategy
Hands-on experience with HRIS platforms and a track record of improving HR operational systems
Deep knowledge of employment law and HR compliance across federal, state, and local regulations
High emotional and social intelligence — you build genuine relationships across all levels and functions
Excellent written and verbal communication skills; you're a clear, confident presenter
Even better if…
SHRM-CP, SHRM-SCP, or PHR/SPHR certification
Track record of using AI and automation tools to significantly improve people ops workflow efficiency and employee experience.
Experience building databases or improving HR operational infrastructure
🍩 Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
