Why This Job is Featured on The SaaS Jobs
This Office Manager role stands out in SaaS because it sits at the operational center of an early-stage fintech building software-enabled transaction banking for SMBs. In product-led companies, office operations can be a direct lever on execution, onboarding, and cross-functional coordination, especially when teams are distributed across multiple geographies as described here.
For a SaaS career, the work builds durable operating skills that translate across functions and company stages. Vendor management, facilities coordination, budget tracking, and new-hire setup create fluency in the internal systems that support engineering, product, and go-to-market teams. Exposure to international coordination across the US, Brazil, and Mexico also mirrors how many SaaS companies scale support functions alongside expansion, making the experience relevant beyond a single office footprint.
This position is best suited to someone who prefers structured ownership and closing loops, and who enjoys being the connective tissue between leadership, HR, IT, and the broader team. It fits professionals who like practical problem-solving, clear service standards, and managing many small workflows that collectively shape how a SaaS organization runs day to day.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Tensec
Founded in 2023, Tensec is a global fintech that enables small and medium-sized businesses (SMBs) to enter global trade and thrive by giving them access to global transaction banking solutions that are user-friendly, efficient, and secure.
Tensec founders have driven startups from foundation to exit, built decacorns, and led global teams at companies such as PayPal, Credit Karma, Facebook, Goldman Sachs, Visa, Mastercard, and American Express. We’re putting together a world-class team to disrupt the $50 trillion cross-border b2b financial services industry by providing SMBs the financial strength to participate and win in the global economy.
We believe that successful companies and teams are directly correlated to a company's cultural DNA. At Tensec, we make a deliberate effort to create values and foster a culture able to unleash both human and organizational potential. We strongly believe that the best business results derive from teams that have a strong identification with a mission, push themselves to the edge, and love what they do.
Tensec is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people of all backgrounds and identities to apply. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e., she/her, he/him, they/them).
How we work
We move fast, debrief quickly, and expect you to own your output. This is a dynamic company, we value speed and decisiveness over process. You'll have the context you need to make good decisions, and the autonomy to make them.
About the role
This is the operational backbone of our Palo Alto office, with reach into our Brazil and Mexico teams. You'll make the physical environment run smoothly so everyone else can focus on building. You own facilities, vendors, supplies, visitor experience, new hire setup, events, and the small but important details that add up to a great culture.
What you'll do
Own day-to-day office operations: supplies, mail, facilities coordination, and vendor relationships for the Palo Alto office
Create a great visitor and candidate experience — first impressions matter for our brand and recruiting
Coordinate new hire setup: desk, equipment, access, welcome kits, and first-day logistics working with HR and IT
Plan and execute in-office and virtual team events, offsites, and culture moments for PA, Brazil, and Mexico teams
Support Brazil and Mexico office operations remotely: vendor coordination, ad-hoc logistics, and onboarding support for those teams
Manage office budget line items — track spend, flag variances, and keep Sandrine informed
Handle ad-hoc administrative tasks for leadership: travel booking, scheduling support, expense reports
Maintain a clean, stocked, and functional office environment that reflects our values
What we're looking for
2+ years of office management, operations coordination, or executive assistant experience
Highly organized with strong attention to detail — you close loops and nothing falls through the cracks
Warm, proactive communicator — you anticipate needs before they're voiced
Comfortable working independently with minimal oversight; you figure things out
Experience managing vendors, facilities, or event logistics
Familiarity with tools like Google Workspace, Slack, and basic expense tracking
Interest in or exposure to startups — you like a dynamic, fast-moving environment
Based in Palo Alto or nearby; able to be in-office per schedule
Nice to have
Experience supporting multiple international offices or remote teams
Bilingual in English/Spanish or English/Portuguese
Background in fintech, regulated industries, or high-growth startups
Experience with PEO platforms (Rippling, Gusto, etc.) or HR / IT coordination tasks
Perks & benefits
This role follows a hybrid model. We ask that you're in our Palo Alto office 2–3 days per week.
Tensec is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please let your recruiter know if you require an accommodation during the application or interview process.
