Why This Job is Featured on The SaaS Jobs
This Executive Assistant role stands out in SaaS because it sits inside an enterprise-focused, AI-driven platform business where customer experience automation is core to the product. Supporting an executive leadership team in this kind of environment typically means working at the intersection of product, go-to-market, and operational cadence, with priorities shaped by large customers, partnerships, and cross-functional execution.
For a SaaS career, the value is in developing a repeatable operating system for senior stakeholder support as the organization scales. The work builds fluency in how leadership teams allocate time, make tradeoffs, and keep initiatives moving across functions like Finance, HR/Operations, Partnerships, and GTM. Experience coordinating across time zones and managing high-volume scheduling also transfers well across SaaS companies with distributed teams and enterprise sales cycles.
This role is best suited to an experienced EA who prefers structured problem solving, high discretion, and proactive follow-through over purely reactive administration. It will fit someone comfortable being a central point of coordination, maintaining clarity amid shifting inputs, and partnering closely with multiple executives to improve day-to-day effectiveness.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role:
We are seeking a highly organized, proactive, and adaptable Executive Assistant to support members of Netomi’s Executive Leadership Team (ELT).
This role operates at the center of a fast-paced, high-growth environment and requires someone who can anticipate needs, manage competing priorities, and operate with a high degree of ownership and discretion. You will play a critical role in enabling executive effectiveness by managing schedules, coordinating across teams, and ensuring seamless day-to-day operations.
The ideal candidate thrives in ambiguity, moves quickly, and brings a strong bias for action—someone who can pivot as priorities evolve and keep pace with the demands of a scaling organization.
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Responsibilities:
Executive Support & Calendar Management
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Manage complex, high-volume calendars across multiple executives, including scheduling, prioritization, and conflict resolution
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Coordinate internal and external meetings across time zones, ensuring alignment and efficiency
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Prepare executives for meetings with relevant context, materials, and follow-ups
Operational & Administrative Support
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Handle travel coordination, expense management, and logistics for executive activities
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Track and manage action items, ensuring timely follow-up and execution
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Support day-to-day administrative needs with a high level of accuracy and responsiveness
Cross-Functional Coordination
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Serve as a key point of coordination across teams, helping drive alignment and communication
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Partner with stakeholders across HR/Operations, Finance, Partnerships & Channels, and GTM to ensure priorities move forward
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Support planning and execution of internal meetings, offsites, and key initiatives
Prioritization & Problem Solving
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Anticipate executive needs and proactively address issues before they arise
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Navigate shifting priorities and ambiguity with flexibility and sound judgment
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Operate with urgency while maintaining attention to detail and quality
Confidentiality & Discretion
Requirements:
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5–8+ years of experience supporting senior executives (VP+ / C-level preferred)
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Prior experience in a startup or high-growth environment strongly preferred
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Proven ability to operate in fast-paced, dynamic environments with shifting priorities
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Exceptional organizational and time management skills
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Strong communication and stakeholder management capabilities
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High level of discretion and professionalism
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Experience supporting multiple executives simultaneously
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Experience working across global teams and time zones (NA preferred)
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Familiarity with tools such as Google Workspace, Slack, Zoom, and expense management systems (i.e., Ramp)
Who You Are:
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Highly proactive with a strong bias for action
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Thrive in ambiguity and can pivot quickly as priorities change
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Detail-oriented while able to operate at speed
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Strong sense of ownership and accountability
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Flexible with working hours to support North America time zones
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Energized by supporting leaders in a fast-paced, scaling environment
Why Join Netomi:
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Work directly with executive leadership in a high-growth AI company
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Play a critical role in enabling company-wide execution and impact
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Be part of a fast-paced, high-ownership culture with significant growth opportunities
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Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
