Why This Job is Featured on The SaaS Jobs
This Business Development Representative role sits at the top of a core SaaS growth engine: repeatable outbound prospecting that feeds qualified pipeline to Account Executives. PagerDuty operates in a mature B2B software category where messaging discipline and account targeting matter, making the position relevant for professionals who want exposure to modern sales development practices rather than purely transactional lead generation.
From a SaaS career standpoint, the work builds fluency in value-based discovery and in the systems that underpin revenue teams, including Salesforce and common engagement and intent tools. Experience with structured selling frameworks and enterprise account development translates well across many subscription businesses, especially those selling to technical practitioners and management stakeholders. It also provides a practical view of how marketing signals, outbound motions, and sales qualification connect to pipeline health.
The role tends to suit someone who prefers measurable goals, consistent outreach routines, and close collaboration with AEs and sales leadership. It aligns with an early-career seller looking to deepen prospecting craft, learn how territories are worked, and develop the communication habits needed for longer-cycle SaaS deals. It also fits candidates who enjoy iterating on messaging and process based on feedback and results.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Overview Of The Role
PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you'll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.
Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You'll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty
This isn't just a job—it's an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty's Business Development team and prepare for an adventure like no other!
Key Responsibilities:
Value Selling- focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenge
- Effectively communicate PagerDuty's business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.
- Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method
Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers
- Consistently achieve sales goals, maintaining a proven track record of success.
- Exhibit strong collaboration and time management skills to maximize efficiency and productivity.
Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives"
- Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.
- Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts
- Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.
Basic Qualifications:
- Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.
- Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.
- Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.
- Passion for technology
- 1-2 Years experience in outbound prospecting
Preferred Qualifications:
- Prior sales development experience preferred
- Experience using salesforce.com preferred
- BA/BS Degree
