Why This Job is Featured on The SaaS Jobs
Global operations roles are often overlooked in SaaS career paths, yet they underpin the reliability that lets product and revenue teams scale. This Global Food Operations Specialist position sits inside a technology-led organization with multiple offices and cross-functional dependencies, where consistent service delivery depends on strong vendor governance, repeatable processes, and clear operational data. The remit also signals a modern operations approach, with explicit attention to automation and systems rather than manual coordination alone.
From a long-term SaaS perspective, the role builds fluency in operating models that translate across functions: KPI design, dashboard-driven decisioning, SOP development, and stakeholder management across Finance, Workplace, and technical teams. Experience supporting launches, transitions, and integrations mirrors common SaaS scaling moments, where standardization and change management become as important as day-to-day execution. The emphasis on AI-enabled workflows also provides practical exposure to how SaaS organizations apply tooling to reduce operational friction.
This role is best suited to professionals who enjoy structured problem solving, operational rigor, and working through influence rather than direct authority. It will fit someone who is comfortable coordinating across regions and vendors, and who prefers roles where process improvement and reporting discipline are part of the core craft, not side projects.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Global Food team is responsible for designing, operating, and scaling OpenAI’s food program across offices worldwide. The team partners closely with Workplace, Finance, Real Estate & Workplace (REW), vendors, and technical teams to deliver a high-quality, hospitality-driven employee experience while building the systems, processes, and operational infrastructure needed to support OpenAI’s rapid global growth. The team also leads operational integrations for acquisitions, ensuring newly acquired teams are successfully onboarded into OpenAI’s food program standards and operating models.
About the Role
As a Global Food Operations Specialist, you will support the execution and continuous improvement of OpenAI’s global food program across multiple offices and regions. You’ll help coordinate daily operations, support vendor performance and governance, manage operational reporting and systems, and contribute to the development of scalable processes that enable global growth. You’ll also play a key role in leveraging AI, automation, and operational technology to improve workflows, reporting, and program effectiveness.
We’re looking for people who are highly organized, systems-minded, collaborative, and excited to solve operational challenges in a fast-paced environment. The ideal candidate combines strong operational execution with a hospitality mindset and a passion for using technology and automation to improve how work gets done.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Some domestic and international travel may be required to support office launches, operational initiatives, and acquisitions integrations.
In this role, you will:
Support the day-to-day operations of OpenAI’s global food program, partnering with vendors, office teams, and cross-functional stakeholders to ensure consistent execution across regions.
Coordinate operational launches and transitions, including cafés, meal delivery programs, new office openings, and food program integrations associated with acquisitions.
Track operational follow-ups, risks, escalations, and action items while maintaining clear communication and accountability across stakeholders.
Support vendor performance management through KPI tracking, reporting validation, operational reviews, and follow-through on agreed action plans.
Partner with Workplace Data & Technology teams to improve reporting, dashboards, operational systems, and AI-enabled workflows that increase efficiency and scalability.
Maintain operational documentation, SOPs, trackers, and governance processes that support consistent global program execution.
Help gather and analyze employee feedback, support food program communications, and contribute to continuous improvement initiatives that enhance the employee experience.
Identify operational gaps, process inefficiencies, and opportunities for automation or standardization, and help implement scalable solutions.
You might thrive in this role if you:
Have experience supporting operations, hospitality, workplace experience, program coordination, vendor management, or related functions in a fast-paced environment.
Are highly organized, detail-oriented, and able to manage multiple priorities simultaneously while maintaining strong follow-through.
Enjoy building structure within ambiguity and can effectively coordinate across diverse stakeholders and teams.
Have experience working with operational reporting, dashboards, KPIs, spreadsheets, or business systems to drive decision-making and accountability.
Are excited about AI, automation, and technology-enabled operations, and enjoy identifying opportunities to improve workflows and processes.
Bring a hospitality-first mindset and care deeply about delivering a high-quality employee experience.
Have experience supporting multi-site or global operations and collaborating across regions and cultures.
Communicate clearly and effectively with both technical and non-technical audiences and can influence outcomes through collaboration and data-driven insights.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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