Why This Job is Featured on The SaaS Jobs
Quality engineering is increasingly central in SaaS companies shipping AI-powered features, where reliability depends on more than deterministic inputs and outputs. This role sits in that shift, focusing on how an enterprise platform validates LLM-driven behavior, agent workflows, and production performance. It is notable because it treats QA as a product discipline for AI systems, not just a release gate for application code.
For a SaaS career, the work maps to durable scaling problems: building automation frameworks, embedding checks into CI/CD, and defining test data and mock strategies that keep releases repeatable as complexity grows. The emphasis on cross-functional collaboration with product, ML, and data teams reflects how modern SaaS quality spans user experience, model evaluation, and operational monitoring. Experience here can translate across companies adopting AI features, where test strategy and observability become differentiators.
This position tends to suit engineers who prefer owning end-to-end quality outcomes and can move between hands-on automation and systems-level thinking. It also fits professionals who enjoy ambiguity in validation criteria and are comfortable translating model behavior into measurable test plans. The hybrid setup across major hubs may appeal to those who value regular engineering alignment while maintaining flexibility.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
🚀 About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
📐 About the role
Are you passionate about ensuring the highest quality for cutting-edge generative AI applications? As a software quality engineer at WRITER, you'll play a critical role in shaping the reliability, performance, and trustworthiness of our AI-powered work orchestration platform. You’ll be at the forefront of defining and implementing rigorous quality strategies for our enterprise-grade LLMs and AI agents, directly impacting how hundreds of global companies unlock transformational value through AI. This is a unique chance to dive deep into the unique challenges of AI quality assurance and make a tangible difference in a rapidly evolving field.
This is a hybrid role based out of our London, San Francisco, Seattle, and New York City hubs. You will report directly to the director of engineering.
🦸🏻♀️ What you'll do
Define and implement comprehensive quality assurance strategies and test plans for our AI agents and LLM-powered applications, ensuring exceptional product reliability and performance.
Designing and developing automation frameworks: creating robust, scalable, and maintainable automated test frameworks from scratch or enhancing existing ones. You’ll need proficiency in at least one language like Typsecript, Python.
Collaborate closely with product managers, machine learning engineers, and data scientists to understand complex AI features and model behaviors, translating them into effective test cases and validation criteria.
Drive the continuous improvement of our testing processes and infrastructure, integrating automated checks within our CI/CD pipelines to ensure rapid, high-quality releases.
Identify, document, and track software defects and inconsistencies, performing root cause analysis to provide actionable feedback to development teams.
Monitor production systems and AI model performance, proactively identifying potential issues and contributing to post-release quality validation.
Champion quality best practices across engineering teams, fostering a culture of ownership and continuous improvement in delivering world-class AI solutions.
Designing, managing, and maintaining test data strategies and mock services to ensure stable, isolated, and repeatable test execution.
Experience designing, developing, or integrating agentic AI systems, AI skills, and the Model Context Protocol (MCP).
Manage the full defect lifecycle by analyzing customer feedback and debugging logs to identify, prioritize, and track software bugs, collaborating closely with development teams to ensure timely resolution.
⭐️ What you need
5+ years of hands-on experience in software quality assurance or engineering, with a strong focus on testing complex distributed systems or AI/ML applications.
Proficiency in programming languages like Python or Typescript for test automation, and experience with modern testing frameworks such as Playwright.
Solid understanding of AI/ML concepts, including model evaluation metrics, data pipelines, and the unique challenges of testing generative AI outputs.
Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) in a CI/CD environment is a big plus.
Exceptional analytical skills to dissect complex problems and a keen eye for detail, ensuring no bug goes unnoticed.
A collaborative spirit that helps you Connect cross-functional teams to common quality goals, Challenge existing assumptions to build better systems, and Own the end-to-end quality of our products.
Demonstrated ability to drive initiatives independently and thrive in a fast-paced, evolving startup environment.
🍩 Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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