Why This Job is Featured on The SaaS Jobs
This role stands out in the SaaS ecosystem because it sits at the intersection of productised AI and the operational systems that keep a large-scale software platform running. The focus on knowledge systems, automation, and agent-like workflows reflects where modern SaaS is heading: embedding intelligence directly into support, integrity, and product insight loops rather than treating AI as a separate feature.
For a long-term SaaS career, the work offers durable exposure to building platform capabilities that other teams depend on, including integrations across internal systems and the foundational architecture choices that determine reliability and security. The emphasis on turning internal use cases into scalable primitives mirrors a common SaaS pattern: prove value in one workflow, then generalise it into reusable infrastructure that can support multiple products and stakeholders.
This position tends to fit engineers who like owning end-to-end delivery and who are comfortable translating ambiguous operational problems into well-structured software. It will particularly suit someone motivated by close collaboration with cross-functional partners and by iterating based on feedback from real users inside the organisation, where adoption and impact can be measured quickly.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Cooperative AI team is scaling OpenAI with OpenAI. We are building an AI powered knowledge system that evolves and learns as our products, systems and customers evolve. We leverage our state of the art models, technologies, and products (some external, some still in the lab) to assist or completely automate robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi-disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and engineer for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple primitives, to apply world class knowledge to many domains.
The work of this team exemplifies use of OpenAI technologies. We build systems so everyone can see the leverage that is possible with well designed AI-based implementations. We do this by working through internal use cases focused on Customers (specifically knowledge systems, automation systems, and automated agent systems) to prove impact, then we scale.
About the Role
We’re looking for Software Engineers who're passionate about blending production-ready platform architecture with new tech and new paradigms. You’ll push the boundaries of OpenAI’s newest technologies to enable interactions and automations that are not only functional, but delightful. We value proactive, customer-centric engineers who can get the foundational details right (data models, architecture, security) in service of enabling great products.
In this role, you will:
Own the end-to-end development lifecycle for new platform capabilities and integrations with other systems
Collaborate closely with engineers, data scientists, information systems architects, and internal customers to understand their problems and implement effective solutions
Work with product and research team to share relevant feedback and iterate on applying their latest models
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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