Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Enterprise SaaS is increasingly judged on realized outcomes, not feature breadth, and this Manager, AI Outcomes role sits at that inflection point. Glean’s focus on end user adoption, prompt and agent advisory, and measurable value realization reflects how AI products are being operationalized inside large organizations where change management and enablement determine success.
For a SaaS career, the work builds durable expertise in post sale value delivery for AI driven platforms. Leading a team that codifies playbooks, partners with solution architects and support, and reports on adoption and ROI metrics develops a repeatable operating model that translates across customer success, solutions, and product adjacent leadership paths. The emphasis on synthesizing field insights into roadmap influence also mirrors how mature SaaS organizations close the loop between customer outcomes and product iteration.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a leader of our AIOM (AI Outcomes Manger) team. The AIOMs are responsible for ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions. The AIOMs perform the following types of activities: End-user training enablement (company and function sessions, search, chat and agent content), prompt and agent advisory/building and value realization. Ultimately, the AIOMs are responsible for breadth and depth of end-user engagement across our product suite.
You will:
- Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products.
- Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
- Engage with executive sponsors and business stakeholders across priority accounts
- Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
- Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
- Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
- Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.
About you:
- 4+ years of experience in managing teams and customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company.
- Demonstrated ability to lead teams and drive business transformation through technology adoption.
- Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users.
- Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
- Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI.
- Proven product sense and ability to maximize the impact of complex software platforms.
- Experience facilitating workshops and change management programs for business transformation.
- Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices.
Location:
- This role is hybrid (4 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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