Why This Job is Featured on The SaaS Jobs
Observability has become a foundational capability for modern SaaS, especially as products evolve into distributed, always on systems. This role sits at the platform layer, shaping how services emit metrics and logs and how reliability signals are surfaced across engineering. The focus on instrumentation, standards, and an internal observability stack reflects a SaaS environment where uptime, latency, and incident response directly affect customer experience.
For a long term SaaS engineering path, this is valuable because it builds fluency in the operational side of software delivery, not just feature development. Work on shared tooling and libraries develops a platform mindset and exposes the tradeoffs between developer experience, cost, and system visibility. Staying current with monitoring trends also builds transferable judgment that applies across SaaS companies adopting similar cloud native patterns.
This role fits engineers who like enabling other teams and improving how work gets done across an organisation. It will suit someone comfortable collaborating widely, writing documentation that scales practices, and taking ownership of systems that must be dependable. The inclusion of on call suggests a practical, production oriented profile rather than a purely project based one.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Software Engineer in Observability, you’ll be responsible for our metrics and log collection platform. You’ll work closely with other Infrastructure engineers to determine resource usage and requirements. You’ll also help create tooling, libraries, and documentation that enable other engineers to instrument their own projects. In addition, you’ll keep our team informed about trends in the broader observability/monitoring industry.
This position reports to our Engineering Manager, Observability Platform, and has the opportunity to be based in our Bangalore, India office.
What you’ll do
- Develop and improve instrumentation for monitoring and logging the health and availability of services.
- Develop and maintain the observability stack within Dialpad engineering.
- Define best practices and standards around making systems and services measurable, and work with various teams to get those best practices applied.
- Create tools and libraries for other engineering teams to enable them to build self-monitoring capabilities.
- Create and own internal documentation used by the other engineering teams.
- Stay up-to-date with the latest trends in observability, logging, monitoring, and cloud technologies. Introduce innovative solutions and best practices to improve system observability and reliability. Experiment with new tools and practices to enhance the observability landscape.
- Collaborate with different engineering teams to integrate observability practices into their workflows.
- Participate in a rotating on-call within the larger Infrastructure Engineering division.
Skills you’ll bring
- Background in both Systems and/or Software Engineering.
- Experience in designing, automating, maintaining, and optimizing observability platforms (logging, metrics, and tracing).
- Experience with configuration management tools such as Ansible, Terraform, etc.
- Experience with Public Cloud environments such as GCP, AWS, etc.
- Familiarity with languages such as Python, Go, Rust, etc.
- Previous direct experience with Grafana, Loki, Prometheus.
- Experience with Linux.
- Experience with Kubernetes (including GKE/EKS) and building containerized applications.
- Undergraduate degree in Computer Science or Engineering.
