Why This Job is Featured on The SaaS Jobs
Level AI sits in a particularly active part of the SaaS landscape: AI-native platforms built for enterprise contact centers, where product value depends on reliably turning high-volume interaction data into usable insights. As a Series C company founded in 2019, it signals a stage where foundational architecture choices matter, but there is still meaningful room to shape how core services evolve as usage expands.
For a backend engineer building a SaaS career, this role maps closely to the work that underpins durable subscription products: designing RESTful services, managing relational data models, and running production workloads with modern infrastructure patterns. The stack points to practical exposure across the full lifecycle of SaaS delivery, from ETL and caching strategies through CI/CD, containerization, and cloud deployment, all in service of customer-facing features.
This position tends to suit engineers who prefer owning end-to-end backend problems rather than working on narrow components. It aligns well with someone who enjoys translating loosely defined product needs into stable systems, collaborating on architecture, and applying engineering rigor to reliability and performance. Interest in applied NLP or ML-adjacent systems would be a natural complement, without being the sole focus.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!
Competencies : Python, Django, Relational database understanding (viz: PostgreSQL, SQL), ETL, Database design, Strong experience in designing REST APIs, Cache, Redis, Celery, CI/CD, GCP, Kubernetes and Docker.
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Responsibilities:
- Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience.
- Ability to design and code the right solutions starting with broadly defined problems.
- Drive best practices and engineering excellence.
- Work with other team members to develop the architecture and design of new and current systems.
- Work in an agile environment to deliver a high-quality Product.
Requirements:
- Qualification: B.E/B.Tech/M.E/M.Tech from tier 1/2 Engineering institutes with relevant work experience with a top technology company.
- Minimum 2-5 years of backend experience. Experience in at least one higher-level language, preferably Python.
- Experience in Django is highly desirable.
- Good understanding of relational databases, data management, and REST API design.
- Some machine learning experience in the context of NLP would be preferable.
- Excellent problem-solving skills.
- Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases.
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Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate.
To learn more visit : https://thelevel.ai/
Funding : https://www.crunchbase.com/organization/level-ai
LinkedIn : https://www.linkedin.com/company/level-ai/
Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s
