Why This Job is Featured on The SaaS Jobs
Engineering Manager, AI Transformation stands out in the SaaS landscape because it focuses on applying AI to internal operations rather than shipping a single external feature. In a product-led SaaS company like Dialpad, that kind of mandate typically sits at the intersection of engineering, business systems, and change management, where tooling decisions can influence how quickly teams execute across the organisation.
For a SaaS career, the role offers durable experience in building platforms that other teams depend on, from roadmap definition through deployment and adoption. Leading end-to-end delivery across multiple business units builds fluency in stakeholder alignment, prioritisation, and measuring whether automation actually changes outcomes, all of which translate well across SaaS environments that invest in operational leverage and scalable engineering practices.
This role is best suited to an engineering leader who enjoys balancing people management with occasional hands-on contribution, and who is comfortable reviewing architecture while coordinating across time zones. It will fit someone who prefers multi-team problem spaces, can coach a mixed-seniority group, and is motivated by improving how a SaaS organisation operates through well-designed internal products.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As the Engineering Manager of the AI Transformation team, you will lead a team of 8-10 full-stack engineers. Your primary mission will be to partner with business units across Dialpad to design, build, and deploy AI tools that fundamentally transform and streamline our internal operations and processes.
This position reports to our VP of Engineering and will be based in our Bangalore office on a hybrid schedule. This is a global, hybrid role requiring flexibility to ensure working hour overlap with both PT and IST time zones for critical meetings and team collaboration.
What you’ll do
- You’ll have direct reports ranging from entry-level to mid-level engineers and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
- Work closely with leadership and senior engineers to define a 1 to 3-year roadmap & vision for the team.
- Consistently work with your direct reports to support their career growth.
- Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.
- Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers, and other stakeholders, in order to align on engineering-wide priorities.
- Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.
- Drive effective engineering processes and policies.
- Scale the team by recruiting candidates from diverse backgrounds.
- Get hands-on when necessary and assist with writing code, providing feedback on technical implementations & conducting architectural reviews.
- Oversee the entire lifecycle of our internal AI tools—from initial design and architecture to successful deployment and adoption—ensuring they meet the needs of all Dialpad business units.
Skills you’ll bring
- 2+ years of experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.
- 10+ years of professional experience as an engineer or engineering leader.
- Experience with the development of performant, scalable customer-facing applications.
- Hiring & interviewing skills.
- Onboarding & mentorship experience.
