Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Finance operations roles inside established SaaS platforms tend to sit at the intersection of recurring revenue mechanics, enterprise reporting needs, and ongoing systems change. This Analyst position is notable because it is anchored in a Finance Shared Services context while explicitly connecting operational excellence work with data tooling and light automation, a combination that shows up frequently as SaaS companies standardise global processes.
For SaaS career development, the work maps well to how modern subscription businesses improve margin and control without slowing execution. Exposure to process mapping, stage gate governance, and SOP ownership builds a foundation for scaling repeatable workflows across regions. The inclusion of Tableau validation, optional SQL or Snowflake familiarity, and AI assisted scripting signals a finance function that expects analysts to be conversant in data pipelines and self service reporting, not only transactional accuracy.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Analyst - Finance Operational Excellence, Finance Shared Services
Location: Manila, Philippines
Position Summary:
The Analyst, Operational Excellence is a key contributor to the Finance Shared Services Center (FSSC), supporting the execution of process improvement, automation, and governance initiatives. This role works closely with the Operational Excellence team and cross-functional partners to help drive efficiency, enhance controls, and support the delivery of high-quality finance operations.
Key Responsibilities:
- Work with FSSC leaders, members and other finance teams to provide PMO support to ensure all project deliverables are complete, thorough and of high quality.
- Assist in the execution of operational excellence initiatives, including process mapping, documentation, and reengineering.
- Support project tracking and reporting activities, ensuring timely updates and alignment with project goals.
- Collaborate with FSSC teams to identify opportunities for automation and process optimization.
- Maintain and update standard operating procedures (SOPs) and workflow documentation.
- Contribute to the intake and governance process by helping monitor project stage-gates and performance metrics.
- Partner with different teams in any automations, efficiencies and reporting.
- Assist in building, testing, and documenting simple tools, scripts, or workflow solutions using AI-assisted development where applicable.
- Provide administrative and coordination support for local and global projects.
- Foster collaboration across teams to support a culture of continuous improvement and operational excellence.
- Perform other duties as assigned.
Qualifications / Skills Required and Preferred
- Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, Data Analytics, or a related field.
- Minimum of 2 years of experience in finance operations, shared services, reporting, data analytics, or process improvement preferred.
- Basic to intermediate knowledge of Tableau, including report viewing, validation, refresh checks, and dashboard maintenance.
- Exposure to Snowflake, SQL, or similar data platforms preferred.
- Exposure to AI-assisted development of simple tools, scripts, reports, and workflow solutions for process improvement.
- Ability to review data sources, validate report completeness, and identify data gaps or inconsistencies.
- Good Excel skills, including basic formulas, lookups, pivots, and data checks.
- Exposure to ERP systems, finance tools, or reporting platforms is an advantage.
- Good attention to detail and organized work approach.
- Good communication skills, with ability to coordinate with stakeholders, data owners, and technical teams.
- Willingness to learn reporting tools, data processes, and basic automation concepts.
- Good problem-solving skills to help address reporting, data, and operational issues.
- Ability to manage priorities and deliver within tight deadlines.
- Flexibility to adapt to changing business needs, reporting requirements, and team priorities.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
