Why This Job is Featured on The SaaS Jobs
Harvey is operating at a scale where platform and infrastructure decisions directly shape the customer experience, not just internal engineering productivity. This Technical Program Manager remit sits at the intersection of cloud, reliability, and cost, which are increasingly board level topics for SaaS businesses deploying AI and serving enterprise customers across regions. The emphasis on migrations, capacity planning, and BYOC signals a platform that must support varied customer environments and demanding security expectations.
For a SaaS career, this role builds durable fluency in how subscription businesses industrialize their foundations as usage grows. It offers repeated exposure to the mechanisms that make SaaS scalable: shared metrics, operating cadences, cross team dependency management, and vendor governance with hyperscalers and model providers. Those skills translate across modern SaaS organizations because they connect engineering execution to unit economics, roadmap credibility, and service reliability.
This is best suited to a program leader who is comfortable navigating ambiguity and influencing senior stakeholders without formal authority. It will fit someone who enjoys making complex work legible through clear narratives and measurable health indicators, while staying close enough to architecture to challenge tradeoffs constructively. Remote friendly execution also favors candidates who can create alignment through written communication and structured forums.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We are looking for a Staff Technical Program Manager, Platform & Infrastructure to drive Harvey's most critical platform and infrastructure programs as the business scales. You will be the connective tissue across Core Infrastructure, Backend Platform, and product engineering teams, and cross-functional teams such as Security and Finance, owning the multi-quarter horizontal initiatives that define how Harvey scales: cloud migrations, cost optimization, capacity and performance planning, BYOC, and the buildout of Harvey's internal platform foundations. You will be going deep technically with senior platform and infrastructure engineers, aligning EMs and execs around durable plans, and driving programs from ambiguous mandate through measurable delivery.
What You'll Do
Own end-to-end execution of Harvey's most strategic platform & infrastructure programs, including cloud migrations, infrastructure cost optimization, capacity planning, BYOC, and the buildout of the new Backend Platform team's foundations, partnering deeply with Infra and Platform leadership.
Lead Harvey's infrastructure cost program: establish ownership, accountability, and reporting mechanisms across engineering teams; partner with Finance on forecasting and unit economics.
Drive horizontal platform & infrastructure initiatives end-to-end, coordinating across engineering, security, and GTM teams as needed to unblock execution and align stakeholders.
Own structured engagement with strategic external vendors (AWS, Azure, OpenAI, Anthropic), including capacity commitments, contract optimization, escalation paths, and joint planning.
Define, measure, and report on platform & infrastructure health metrics (cost, capacity headroom, migration progress, platform adoption, reliability SLOs), and hold the org accountable for sustained improvement.
Identify systemic gaps in platform maturity, infrastructure planning, capacity, and observability; convert findings into structured multi-quarter roadmaps with clear owners, milestones, and risk surfacing.
Run the operating cadence for platform & infrastructure programs: working groups, steering reviews, exec readouts, and risk reviews. Make program status legible to leadership without creating overhead for engineering teams.
Partner with senior ICs and EMs to evaluate architectural tradeoffs, sequence dependencies across teams, and unblock execution when programs hit friction.
What You Have
8+ years of experience in technical program management, with a track record of driving large, ambiguous, multi-quarter platform or infrastructure programs to completion at scale.
Deep technical fluency in core platform and infrastructure domains: cloud platforms (AWS, Azure, GCP), Kubernetes, databases, networking, observability, CI/CD, and platform/service frameworks. You don't need to write production code, but you read system designs critically and push back substantively.
Experience driving at least one of: a cloud migration at scale, a major infrastructure cost program with measurable financial impact, an internal platform buildout, or a comparably large horizontal platform/infrastructure initiative.
Demonstrated ability to lead and influence senior engineering stakeholders, including Staff+ ICs, engineering managers, and executive sponsors, without direct authority.
Excellent written and verbal communication, with a particular ability to distill complex technical tradeoffs into crisp narratives for exec audiences and across functions.
A track record of building durable mechanisms (review forums, metrics, operating cadences) that outlive any individual program and scale with the org.
Comfort with ambiguity. You're energized by problems that aren't yet well-defined and where the first step is to scope the problem itself.
Bachelor's degree in Computer Science, Engineering, or related technical field.
Bonus Points
Experience driving infrastructure cost programs in a high-growth environment (target metrics like cost per tenant, infrastructure as % of revenue).
Experience leading a cloud migration, BYOC rollout, or major platform consolidation end-to-end.
Experience standing up or scaling an internal platform / developer experience function from the ground up.
Experience managing strategic vendor relationships with hyperscalers (AWS, Azure, GCP) or foundation model providers (OpenAI, Anthropic).
Familiarity with the modern infra stack at scale: Terraform, Kubernetes, service meshes, data platforms, and observability tools (Datadog, Prometheus, Grafana).
Prior experience as an engineering manager, platform/infrastructure engineer, or SRE before moving into program management.
Compensation
$188,000 - $278,000 USD
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
