Why This Job is Featured on The SaaS Jobs
Workplace and facilities roles are often overlooked in SaaS, yet they become increasingly consequential as product-led companies add headcount, host customers, and expand across multiple sites. This position sits inside a revenue-technology business with a sizable customer base, where the office experience is part of how teams collaborate and how the company presents itself to visitors and new hires. The remit also touches other US locations, signaling a multi-office operating model rather than a single-site setup.
For a SaaS career, the value is in learning how internal operations scale alongside go-to-market execution. Coordinating vendors, access programs, seating plans, and service tickets builds fluency in the systems and process discipline that repeat across modern SaaS environments. The role also provides exposure to cross-functional stakeholders, from people operations to office leadership, and develops a practical understanding of how operational reliability supports productivity.
This role tends to suit someone who prefers structured ownership, visible service outcomes, and hands-on problem solving in a daily on-site setting. It aligns well with professionals who enjoy being a central point of coordination, can balance planned work with urgent requests, and want to deepen operational craft within a SaaS organization that runs multiple workplaces.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
Reporting directly into the Manager, Workplace and Facilities, you will manage all aspects of the Chicago office and assist other US offices as needed.
The Sr. Workplace and Facilities Coordinator will be a dynamic, customer service-focused individual who works fast, pays attention to details, and strives at all times to assist all things related to Workplace and Facilities.
Workplace Experience
- Create raving fans: Be the face of Gong in the office and greet guests and employees
- Responsible for maintaining office appearance, meeting setup coordination, office upkeep, and anticipating office needs
- Welcome new hires, be the first point of contact and lead new hire orientation when necessary
- Act Now: Quickly and efficiently responds to all facilities inquiries and request tickets about the office; Ensures timely and quality service delivery to every employee. Follow up with employees to ensure complete customer satisfaction.
- Win as a team: work with Manager with coordination of requests and escalate issues as needed
- Be a point of contact for Employee Experience events, which may include coordination for other US sites as needed, participate in Culture Club meetings
Vendor Management
- Manage and coordinate Lunch Program for registration, inquiries, and solutions
- Manage onsite snack program and vendor, building strong relationships and auditing order slips and invoices
- Manage mailing and shipping (inbound and outgoing) as needed
- Liaison with property management team for building-related issues
Administration and beyond
- Manage and coordinate office access program
- Performs other general administrative/project management duties as assigned
- Assist in office seat planning
- May travel to assist in other US offices for growth opportunities
QUALIFICATIONS
- This role will be in the office from 7 AM to 4 PM, M-F and as needed for special events outside of working hours
- Experience working in office, preferably in a startup environment
- High School Diploma or equivalent preferred
- College coursework or equivalent experience, in a related area preferred
- 2+years of administrative or office experience in a related field desired
- Ability to assess priorities quickly, and become proficient with protocol, culture and processes.
- Ability to work under pressure with limited supervision
- Strong communication skills, both written and verbal
- Experience with gSuite a plus
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $73,000 - $105,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
<<#LI-KG1>>
