Why This Job is Featured on The SaaS Jobs
AI Outcomes Manager roles are emerging as SaaS companies move from selling AI features to proving measurable impact in day to day workflows. This listing sits squarely in that shift, combining customer engagement with practical application of an AI platform across multiple departments. The ANZ scope also signals a region focused on enterprise adoption, where deployments often hinge on stakeholder alignment and clear outcome definition rather than tooling alone.
For a SaaS career, the role builds durable experience at the intersection of post sales value delivery, product feedback loops, and change management. Working with executive sponsors, running discovery workshops, and translating use cases into outcomes develops the kind of commercial and product fluency that travels well across Customer Success, Solutions Consulting, and Product adjacent paths. The emphasis on prompting and product sense reflects a broader SaaS trend toward operators who can bridge business intent and model behavior.
This role suits professionals who prefer consultative work with varied stakeholders and enjoy turning ambiguous goals into structured plans. It will appeal to those comfortable switching between strategic conversations and hands on experimentation, and to candidates looking to deepen AI native delivery skills without moving into a purely engineering track.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 3 to 5 years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location:
#LI-Remote
