Why This Job is Featured on The SaaS Jobs
This Tech Operations Engineer role sits at a common pressure point in modern SaaS companies: keeping internal systems reliable while the product, headcount, and toolset evolve quickly. ElevenLabs operates a software-driven platform business with a strong AI focus, which typically means heavy use of cloud services, identity management, and collaboration tooling alongside traditional endpoint support. The remit spans office and end user IT, but also touches automation and lightweight internal engineering, reflecting how “IT” in SaaS increasingly blends with developer productivity.
For a SaaS career, this kind of position builds practical fluency in the operational layer that underpins shipping product. Experience with device lifecycle, onboarding, and support workflows translates across most subscription software businesses, while exposure to automations, Slack-based tooling, and documentation habits maps well to DevOps adjacent paths. It also develops an instinct for reducing repetitive work and improving time-to-resolution, both of which matter in SaaS environments where internal friction directly affects delivery.
The role suits someone who enjoys being a visible service owner and is comfortable switching between hands-on troubleshooting and process improvement. It will fit professionals who like structured problem solving, clear communication, and incremental automation, and who want their IT scope to extend beyond tickets into systems thinking.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
We’re looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.
What You'll Do
Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
Office IT support: provide on-hand support to our colleagues in our London office
AV support: ensure meeting rooms and AV equipment are running reliably
End-user support: handle inbound support requests and be a friendly first point of contact for the team
Onboarding: run IT onboarding calls for new joiners
New IT projects: contribute to Tech Ops initiatives
Automation and tooling: build automations and Slack bots to streamline repetitive work
Documentation: write and maintain clear internal IT documentation and guides
What you bring
A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
Strong organisational skills and a proactive mindset
Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
A willingness to learn new tools and technologies quickly
Clear written and verbal communication skills
Bonus
Prior experience in a high growth / startup environment
Experience in a customer or public-facing role
Familiarity with bash scripting
What we offer
At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:
Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.
Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.
