Why This Job is Featured on The SaaS Jobs
Product Operations roles have become a critical layer in modern SaaS as product portfolios expand and go-to-market motion gets more complex. This listing stands out because it is explicitly framed around building the operating system for launches, planning, and cross-functional visibility, the kind of work that helps a scaling SaaS company ship consistently while keeping commercial and product narratives aligned.
For a SaaS career, this is a strong pathway into the mechanics of how recurring-revenue products are brought to market and improved over time. The remit touches the interfaces that matter in SaaS operations: translating customer and field feedback into roadmap inputs, establishing success metrics that can be tracked after release, and tightening the link between product bets and resourcing. That experience tends to transfer well across B2B SaaS teams that are adding new products, segments, or channels.
This role is best suited to someone who prefers structure-building over feature ownership and enjoys being accountable for shared processes rather than a single domain. It will fit professionals who like working through influence, facilitating decision forums, and using written and verbal communication to create clarity across Product, Engineering, Design, and GTM stakeholders.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.
In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.
In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our cultureis unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!
Product Operations
Clay is shipping faster, launching more products, and coordinating across more teams than ever before. As we scale, we’re hiring our first Product Operations leader to help us establish launch frameworks and ensure that what we ship creates real value for customers and the business. This role is foundational: you'll shape how we plan, how we communicate across the company, and how we scale product excellence as Clay grows.
What You'll Do
Own the launch process - Establish a scalable launch framework that aligns EPD, Marketing, Sales, and Finance around clear goals, positioning, and success metrics. Ensure products ship smoothly and deliver value to both our customers and the business.
Drive company-wide product alignment - Own key forums (i.e., bi-weekly required sprint demos) as moments to reinforce strategy, highlight impact, and create shared understanding across the company. Formalize and scale our product hub into a central system for planning, team updates and company visibility.
Partner with Enablement - Make sure the GTM teams are trained on what matters most.
Run quarterly planning - Lead quarterly planning across EPD, ensuring tight alignment between product bets, company priorities, and resource allocation.
Be the voice of the customer - Build structured feedback loops with GTM, Sales, and Support. Synthesize insights into actionable inputs for roadmap and strategy.
What You’ll Bring
4+ years in product operations, technical program management, or a similar role where you kept cross-functional teams moving.
Strong communication skills and can work with both technical and non-technical audiences.
Sharp analytical and problem-solving abilities. You know when to dig deeper and when to move forward with imperfect information.
Proven ability to influence product strategy and cross-functional decision-making, not just execute.
Process-builder mindset so that you create systems that scale.
Comfort in a fast-paced, high-growth environment where priorities can shift quickly.
