Why This Job is Featured on The SaaS Jobs
This Program Manager role sits at the intersection of SaaS product capability and customer-led transformation, a space that has become increasingly central as platforms expand from single-use apps into workflow systems used across large organizations. The remit signals a mature SaaS environment where enterprise delivery, compliance constraints, and partner ecosystems materially shape how software gets adopted and expanded after the sale.
For SaaS professionals, the career value comes from owning outcomes across the full services lifecycle, not just internal planning. The work builds durable muscles in scope control, risk management, and executive stakeholder communication, all in the context of translating a configurable platform into real operating change. Exposure to both Agile and Waterfall delivery patterns also maps well to SaaS companies that serve regulated or complex customers where implementation models vary by account.
The role is best suited to someone who prefers accountability over facilitation and is comfortable making sequencing tradeoffs when dependencies collide. It will fit professionals who like operating across technical and business audiences, can influence without formal authority, and want their project leadership to be grounded in hands-on platform fluency and practical use of AI tools in day-to-day delivery operations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Work is being redesigned, and Airtable is built for that moment: the same platform humans run their most critical workflows on is where agents now operate alongside them. Professional Services is where that redesign happens.
The Technical Project Manager runs delivery on our most complex engagements. This is not a coordination role; it's a technical delivery lead position with accountability across an Airtable PS team, external development partners, and enterprise customer stakeholders, all moving toward shared milestones across different cadences, compliance requirements, and organizational dynamics. You sequence the work, hold the relationships, and make real-time decisions when plans meet reality.
What you'll do
- Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
- Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
- Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
- Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
- Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it.
- Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication. You don't just manage teams using AI; you use it yourself.
- Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process when the engagement evolves beyond the original SOW.
- Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model when reality requires it.
- Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority.
- Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments.
- Keep executive stakeholders accurately informed without requiring them to understand the technical details.
- Work directly in Airtable as an operational tool; hands-on platform fluency is required.
Who you are
- You have delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. You've run steering committees, managed scope conversations, and owned customer outcomes with real accountability.
- 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control. You lead through influence and clarity, not organizational authority.
- You are genuinely fluent with AI tools, not aspirationally. You use AI in your daily delivery workflow, have an informed perspective on where agentic systems create leverage and where they introduce risk, and can help customers navigate both.
- You have worked directly in Airtable or a comparable platform, not managed people who do. You understand how components interact, identify dependency and sequencing issues by looking at the system, and build the tools your team uses to run delivery operations.
- PMP or equivalent PMO certification. You know formal project management methodology and apply it as the structure that keeps complex engagements from quietly going off course.
- You operate fluidly across Agile and Waterfall. You know which model fits the engagement and can run both without defaulting to whichever is more comfortable.
- When plans break, you create order. You don't wait for someone else to lead.
- Delivered in enterprise environments with real compliance, security, and access management requirements. You plan around constraints, not past them.
- Track record of coordinating delivery across organizational boundaries: external partners, customer teams, or both.
- You communicate across the full room: executive-ready updates for C-level stakeholders, direct technical direction for delivery teams, and clear framing for the business SMEs whose work is changing.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
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