Why This Job is Featured on The SaaS Jobs
Deal Desk roles sit at the center of how SaaS revenue actually moves, translating commercial intent into executable, compliant orders. This position is notable because it is explicitly tied to Lead to Cash flow and partners across Sales, Finance, Marketing, Security, and IT, a cross functional footprint that is common in mature SaaS businesses where process, systems, and governance must stay aligned as volume increases.
For a SaaS career, Deal Desk experience compounds. It builds practical fluency in recurring revenue mechanics, quote to order workflows, and the operational levers that influence sales capacity and deal velocity. The emphasis on data quality projects, documentation, and enablement signals exposure to the kind of continuous optimisation work that shows up repeatedly across SaaS organisations, regardless of product category. Familiarity with Salesforce and CPQ concepts also transfers well into broader RevOps and Sales Operations paths.
This role fits professionals who enjoy structured problem solving and can balance responsiveness with prioritisation while managing a steady intake of requests. It will suit someone who prefers collaborating through influence rather than authority, and who is motivated by turning ambiguous deal scenarios into clear next steps for multiple stakeholders.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects.
The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills.
Responsibilities
- Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes
- Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
- You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.
- Intake & triage of Deal Desk SFDC Queue
- Respond with urgency and be able proactively prioritize your workload.
- Identify and explore opportunities for sales process improvements and help drive enablement efforts
- Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting
- Identify and resolve issues that could prevent deals from closing in a timely manner
- Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
- Report, track and follow-up on system related issues affecting your tasks until resolution
- Assist with deal enablement and maintaining documentation
- Drive special projects in data quality assurance across key areas of our sales team
- Support new sales program initiatives as needed
Basic Qualifications:
- Bachelor’s degree
- 2+ year of experience in Sales Operations, Sales Enablement or Deal Desk
Preferred Qualifications:
- Comfortable with change and an ability to thrive in a fast-moving environment
- Excellent interpersonal and communication skills
- Ability to learn quickly in a dynamic and collaborative environment
- Strong business acumen, organizational, time management skills and attention to detail
- Proficient with SFDC CPQ, Google and Microsoft Office products
- Ability to process a high volume of transactions with accuracy and integrity
- Flexible to extend/shift working hours to accommodate the business
The base salary range for this position is $83,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
