Why This Job is Featured on The SaaS Jobs
This Senior SRE Engineer role stands out in SaaS because it is positioned around formalising a Production Reliability domain rather than simply maintaining existing operations. In subscription software, reliability is a product attribute that directly affects retention and trust, and the remit here spans SLO and SLA definition, incident response, and platform scalability for a live, customer-facing service.
For a long-term SaaS career, the work maps closely to what modern cloud-native companies value: translating availability goals into measurable indicators, building observability that supports rapid diagnosis, and using automation to reduce toil. The scope also signals exposure to cross-functional reliability work, where engineering, product, and support all influence production outcomes, which is a recurring pattern in mature SaaS organisations.
This is best suited to an experienced operator who prefers hands-on ownership and can lead through influence across multiple teams. It will fit someone who enjoys combining deep distributed-systems thinking with pragmatic process design, and who is comfortable being accountable for incident learning loops, from on-call through postmortems to sustained improvements.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Senior SRE Engineer
At Gong, we’re on a mission to help companies unlock reality and reach their full potential. As a Senior Site Reliability Engineer (SRE), you’ll play a key role in shaping our new Production Reliability domain. You’ll drive reliability initiatives, lead cross-team projects, and ensure our SaaS platform stays robust, scalable, and efficient. This is a high-impact, hands-on role that demands technical expertise and a proactive approach.
You'll Own
- Design, build, and maintain scalable, fault-tolerant systems.
- Define and enforce reliability processes, SLOs, SLIs, and SLAs.
- Lead complex incident responses, including on-call rotations and postmortems.
You'll Solve
- Challenges related to observability, testing, production stability, and development productivity.
- Reliability improvements through data-driven decisions.
- Complex production incidents.
You'll Impact
- Build automation, tooling, and self-service capabilities.
- Collaborate with engineering, product, and support teams to embed reliability into everything we do.
- Mentor engineers and promote operational excellence across the organization.
How you'll succeed here
- You have 7+ years of experience in SRE, DevOps, or Production Engineering roles, ideally in SaaS environments.
- You have a deep understanding of distributed systems, failure modes, resiliency patterns, observability, and operating large-scale production services running on Kubernetes.
- You are hands-on with building and owning monitoring tools.
- You are experienced with CI/CD tools.
- You are proficient with infrastructure-as-code tools.
- You have solid experience with cloud platforms (AWS preferred).
- Advantage: Experience with Java.
*We operate in a flexible hybrid work model.
What makes working at Gong unique?
Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.”
If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gongster in you!
About us
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.
If these considerations are important to you when choosing a work place, we'd love to see you with us.
To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more d
