Why This Job is Featured on The SaaS Jobs
Channel partner ecosystems are a major lever in modern B2B SaaS, and this role sits in the operational layer that makes those motions measurable and repeatable. The remit spans MSP, SMB, mid market, and emerging enterprise routes to market, which is increasingly common as SaaS vendors broaden distribution beyond direct sales. By focusing on the quote to cash surround, including routing, attribution, onboarding, and RFP coordination, the position reflects how mature SaaS companies institutionalise partner execution through systems and governance rather than ad hoc support.
For a SaaS career, the value is in building durable GTM operations craft that transfers across categories and segments. The work touches core SaaS mechanics such as CRM data integrity, revenue attribution, workflow automation, and cross functional handoffs with billing, finance, legal, and sales systems. Experience here tends to sharpen an operator’s ability to diagnose friction in revenue processes and translate it into scalable process and tooling changes, particularly in Salesforce centric environments.
This is best suited to someone who prefers builder style operational ownership and enjoys translating partner program needs into clear rules, templates, and automated workflows. It will fit professionals who are comfortable coordinating across multiple stakeholders and regions, and who take satisfaction in consistency, clean data, and well run handoffs that keep channel deals moving.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
NinjaOne’s partner ecosystem is one of the strongest drivers of our global growth, especially across our MSP, SMB, Mid-Market, and emerging Enterprise motions. As we scale, we need a Channel Operations Manager who can bring structure, speed, and scalability to every operational layer that supports our partner ecosystem.
In this role, you will own the operational infrastructure for all partner motions, focusing on end-to-end operational systems that surround the quote-to-cash motion, including partner data governance, routing, attribution, program workflows, enterprise-channel readiness, RFP coordination, partner onboarding, and process optimization across regions and segments. You’ll work closely with Channel Sales Leadership, Deal Desk, Billing, Finance, Legal, Sales Ops, and Sales Systems to keep our partner motion running smoothly and consistently.
This is a critical builder role at the heart of how our channel accelerates revenue.
Location - Hybrid in Austin, TX or Tampa, FL (In the office 3days per weekMonday,Tuesday,andThursday)
Process Optimization & Scale
Partner with Sales Systems to automate quoting, approvals, routing, and partner tagging in Salesforce
Cross-functional Workstreams
Reviewing and processing incoming channel purchase orders, ensuring data alignment and accuracy across CRM, quotes, and POs, ensuring timely closure of channel deals and escalating any issues before second-line billing review
Partner with Billing/Deal Desk, Finance, Legal, Sales Ops, and Sales Systems to ensure smooth execution across the quote-to-cash lifecycle
2–3+ years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS
Experience supporting MSP, reseller, VAR, distributor, or channel-driven SaaS motions.
Excellent communication and cross-functional communication skills (Sales, Channel, Legal, Deal Desk, Finance, Sales Systems)
Bonus: Experience with DealHub CPQ, RFP management, partner portals, understanding of global channel compliance as well as discounting rules and margin optimization
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work withopportunityfor growth and advancement.
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
