Why This Job is Featured on The SaaS Jobs
This Senior Solutions Architect role stands out in the SaaS landscape because it sits at the intersection of product adoption and real-world implementation for an AI agent used in customer support. The work described goes beyond configuration into end-to-end integration, security review, and automation strategy, which are recurring challenges as SaaS platforms move upmarket and become embedded in core business workflows.
From a career standpoint, the remit builds durable SaaS expertise in how modern products are deployed inside varied customer environments. Experience advising on APIs, webhooks, and enterprise architecture patterns translates well across SaaS categories, particularly where integrations and compliance considerations shape the sales cycle and long-term retention. The emphasis on feeding customer insights back to Product and Engineering also develops the operating rhythm common in SaaS teams that iterate quickly based on usage and implementation friction.
The role is best suited to professionals who enjoy being a technical advisor with a hands-on bias, switching between deep problem solving and clear stakeholder communication. It will fit someone comfortable working across Customer Success, Sales Engineering, and R&D, and who prefers outcomes measured in successful deployments, reduced implementation risk, and sustained customer value.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What’s the opportunity?
As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Fin and our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.
This role is ideal for someone who is deeply technical, customer-focussed, and excited about AI-powered customer service. You'll help businesses unlock the full potential of Fin, ensuring seamless implementation and long-term success.
What Will I Be Doing?
- Assist customers in optimizing Fin, ensuring successful deployments and effective usage.
- Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.
- Lead technical discovery sessions, assess customer requirements and design scalable solutions.
- Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams.
- Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.
- Develop a technical point of view to demonstrate Fin’s impact on customer support operations.
- Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.
- Advocate for customers internally, providing feedback to Product and Engineering to enhance Fin’s capabilities.
- Develop technical content, including documentation, integration guides, and knowledge-sharing resources.
What Skills Do I Need?
- 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.
- Strong technical expertise in APIs, integrations, and automation frameworks.
- Proficiency in REST APIs, JavaScript, HTML and CSS.
- Deep understanding of AI-driven automation, LLMs, and customer support technologies.
- Experience with security reviews, compliance requirements, and enterprise IT environments.
- Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.
- A problem-solver who thrives in fast-paced environments and can manage multiple projects.
- Passionate about customer success, with a track record of helping businesses adopt and scale new technologies.
- Experience with Fin or similar customer support platforms is a plus.
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-RH1
