Why This Job is Featured on The SaaS Jobs
This DevOps Engineer role stands out in the SaaS ecosystem because it sits at the intersection of continuous delivery, cloud cost discipline, and reliability for a production platform built on AWS. The environment described reflects a modern SaaS architecture, with event-driven services, containerized workloads on ECS Fargate and some EKS, and progressive delivery practices like feature flags, all backed by Datadog-driven observability.
For a SaaS career, the strongest signal here is end-to-end operational ownership rather than a narrow tooling remit. Building deployment pipelines, shaping infrastructure as code across multiple AWS accounts, and running incident response with postmortems are the kinds of experiences that translate across SaaS companies as they mature their delivery and availability practices. The additional internal IT responsibilities also provide exposure to identity, access management, and endpoint security considerations that often surface as SaaS organizations scale.
This position is best suited to a mid-level engineer who prefers hands-on accountability and steady iteration on systems that ship frequently. It will fit someone comfortable collaborating closely with developers, making pragmatic trade-offs across reliability and cost, and maintaining clear operational standards while participating in a business-hours on-call rotation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At FirmPilot, we are looking for a mid-level DevOps Engineer who is excited about Continuous Delivery and enjoys building reliable, frequent deployment pipelines. You're someone people can trust: honest when something isn't working, disciplined in your day-to-day execution, curious enough to dig into root causes, and consistent in how you show up. You're comfortable with AWS, Terraform, and GitHub Actions, and you'll work closely with our dev team, with direct ownership of our infrastructure and monitoring.
Team & Reporting
- You'll work in close, daily collaboration with our development team
- Daily standups to stay aligned on priorities, blockers, and in-flight work
- Daytime on-call rotation for incident response during business hours
Our Tech Stack & Environment
- Event-driven microservices using AWS SNS/SQS
- Containerized applications running on AWS ECS Fargate as the primary compute platform, with select workloads on EKS
- .NET backend with room for polyglot services (Python, etc.)
- Next.js frontend optimized for performance
- Infrastructure as Code using Terraform across multiple AWS accounts and environments
- CI/CD pipelines with GitHub Actions
- Feature flag-based progressive rollouts
- Monitoring & Observability with Datadog
What You'll Do
- Build Continuous Delivery pipelines that enable safe, frequent production deployments
- Manage and optimize cloud infrastructure for performance, cost efficiency, and reliability
- Evaluate and implement infrastructure solutions and best practices as new needs arise
- Support security best practices across containerized services
- Own observability and monitoring across backend and frontend systems
- Participate in daytime on-call rotation and contribute to incident response and postmortem processes
What You Bring
- Solid understanding of Continuous Delivery principles and real-world implementation using Terraform and GitHub Actions
- Experience managing AWS infrastructure at scale — including multi-account environments, IAM, ECS Fargate, SNS/SQS, and event-driven architectures
- Strong background in containerization and Docker
- Familiarity with security best practices for cloud-native environments
- Comfortable using monitoring tools to identify and diagnose performance issues across the stack, including frontend systems
- Strong general troubleshooting skills, with the ability to track down root causes across distributed, event-driven systems
- Experience with feature flags and progressive rollout strategies
- Kubernetes experience is a plus — we have workloads on EKS today and are expanding our footprint there
- Honesty and consistency: you do what you say you'll do, and you're upfront when something's off
- Curiosity and discipline: you dig into problems rather than guessing, and you follow through on the boring-but-important parts of the job
- High emotional intelligence: comfortable asking for help, quick to own and surface your own mistakes
Additional Responsibilities
- Support internal employee technology requests, including device setup, troubleshooting, software installation, and access issues
- Provision and deprovision employee accounts across company systems as part of onboarding and offboarding processes
- Manage company-issued hardware, including laptops, peripherals, inventory tracking, replacements, and lifecycle management
- Maintain user access permissions and assist with identity and access management best practices
- Support endpoint security initiatives, including device compliance, access controls, and security best practices
- Document internal IT processes and maintain technical documentation to support a growing organization
If you are ready to grow your skills in Continuous Delivery, event-driven systems, and modern cloud engineering, we want to hear from you. Apply now and let's build something incredible together.
Pursuant to applicable pay transparency laws, the Company reasonably expects the salary range for this position to be $115,000 to $130,000 annually.
