Why This Job is Featured on The SaaS Jobs
Sales Operations roles that sit inside Revenue Operations often determine how reliably a SaaS company can turn demand into pipeline, and this one is centered on the tooling and process layer that makes that possible. The remit spans the core sales tech stack and the routing infrastructure that translates territory strategy into day to day execution, which is a common scaling pressure point for SaaS go to market teams.
For a SaaS career, the value is in building repeatable operating systems across people, process, and platforms. Ownership of workflow design, automation, data quality, and governance develops a systems perspective that transfers across RevOps, GTM Systems, and broader business operations. Cross functional project leadership with Sales, Enablement, Business Systems, and Customer Success also builds the stakeholder management skills that become increasingly important as SaaS organizations add products, segments, and geographies.
This position fits professionals who prefer structured problem solving and are comfortable being accountable for how tools behave in production, not just how they are configured. It will suit someone who enjoys translating ambiguous commercial needs into clear requirements, documentation, and measurable process changes, while staying close to frontline seller workflows and leadership priorities.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
We're looking for an analytical, systems-minded, and highly organized Sales Operations Manager, Sales Tooling & Process to join our Revenue Operations team. Our mission is to empower Fin's go-to-market teams with the tools, processes, and insights they need to drive predictable growth and deliver exceptional customer experiences.
In this role, you'll own the sales tooling ecosystem, operational workflows, and routing infrastructure that enable efficient prospecting, seamless deal execution, and scalable growth. As the operational partner to Sales leadership, you'll manage critical sales systems, optimize processes, and drive improvements that reduce manual work and increase productivity across the organization.
You'll work closely with Business Systems, Enablement, Customer Success, and Revenue Operations to build the operational foundation that allows Fin to scale efficiently, keeping our sales infrastructure reliable, adaptable, and aligned with evolving business priorities.
What will I be doing?
- Strategic Collaboration & Stakeholder Management: Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization.
- Sales Tooling Management & Optimization: Own the administration and optimization of key sales technologies, ensuring systems are aligned to business priorities, seller workflows, and prospecting motions.
- Process Design & Operational Excellence: Build and maintain scalable workflows, automations, and operational processes that improve productivity, data quality, and consistency across the Sales organization.
- Routing Ownership: Manage account and opportunity routing logic across platforms such as LeanData and Chili Piper, ensuring routing frameworks support territory strategy and business objectives.
- Strategic Project Leadership: Lead cross-functional initiatives including sales technology implementations, process improvements, workflow enhancements, and operational scaling projects.
- Forge Strong Partnerships: Collaborate closely with Revenue Operations, Business Systems, Enablement, Customer Success, and other GTM stakeholders to drive alignment and successful execution.
- Innovate with AI & Drive Operational Excellence: Identify opportunities to leverage AI, automate manual work, and improve operational efficiency while maintaining high standards for documentation, governance, and process quality.
What skills do I need?
- Bachelor's degree or equivalent experience.
- 5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or a related function, preferably within a high-growth SaaS environment.
- Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms.
- Strong understanding of sales process design, routing logic, workflow automation, and system governance.
- Experience managing cross-functional operational projects from requirements gathering through implementation.
- Strong analytical and problem-solving capabilities with exceptional attention to detail.
- Excellent stakeholder management and communication skills, with the ability to influence across multiple functions.
- Experience creating and maintaining operational documentation and scalable process frameworks.
- Ability to balance tactical execution with process improvement and long-term scalability.
Bonus skills & attributes
- Experience with Salesforce administration, reporting, and workflow management.
- Experience implementing automation and AI-driven productivity initiatives.
- Familiarity with GTM systems architecture and integrations.
- Experience supporting global Sales organizations, especially Sales Development teams.
- Experience evaluating, selecting, and implementing new GTM technologies.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off policy
- Paid Parental Leave Program
- 401(k) plan and match
- Fun events for Finrades, friends, and family
The base salary range for candidates within the San Francisco Bay Area is 128,700 - $153,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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